Group Travel Executive

TTI (Twin Training International); Greenwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays +

Birthday off

Pension contributions

Employee Assistance Programme

Death in service benefit

Career development opportunities

Professional development and events

Job summary

Twin Group is seeking a Group Travel Executive in the UK to deliver end-to-end educational group travel programmes for overseas agents and direct clients. You will manage all sales, quoting, and operations, coordinating accommodation, transport, language tuition and excursions while maximizing revenue.

The role requires coordinating services, providing outstanding customer service, and supporting development of new agents and markets. DBS disclosure may be required.

Qualifications

• Previous experience in sales preferably tourism.
• Experienced in administration.
• Ability to manage multiple tasks and details simultaneously.
• Fluent in French (oral and written).

Responsibilities

• Manage and develop customer accounts, building strong, lasting relationships.
• Plan, coordinate and deliver all tour arrangements for each group, ensuring all services are delivered accurately and within agreed deadlines.
• Prepare and deliver sales quotations using agreed rates, meeting customer requirements and revenue targets.
• Identify opportunities to upsell additional products and services, encouraging package bookings.
• Be flexible with working hours during peak periods.
• Participate in out-of-office emergency rota cover.

Skills

Fluent in French

Sales

Administration

Multi-tasking

Job description

Benefits: 25 days of annual leave + bank holidays + your birthday off, Pension contributions, Employee Assistance Programme, Death in service benefit, Career development opportunities, Opportunities for professional development and networking, a dynamic and supportive working environment, plus more.

As a Group Travel Executive, you will deliver end-to-end educational group travel programmes for overseas agents and direct clients, managing all aspects from sales and quoting through to operations.

The role includes coordinating accommodation, transport, language tuition, excursions and ground services, whilst maximising revenue through effective cost management, healthy margins and upselling opportunities.

You will provide support in development of new agents, products and markets whilst providing outstanding customer service.

Key Responsibilities:

• Manage and develop customer accounts, building strong, lasting relationships
• Plan, coordinate and deliver all tour arrangements for each group, ensuring all services are delivered accurately and within agreed deadlines.
• Prepare and deliver sales quotations using agreed rates, ensuring customer requirements are met, whilst achieving revenue targets.
• Identify opportunities to upsell additional products and services, encouraging package bookings
• Be flexible with working hours during peak operating periods as required
• Participating in the out-of- office emergency Rota cover
• Fluent in French (Oral & Written)
• Previous experience in sales preferably tourism
• Experienced in administration
• Ability to manage multiple tasks and details simultaneously

Twin Group is an award-winning provider of education, travel, work experience, accommodation, apprenticeships and employment services.

The successful candidate must be able to work in the UK. Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: [phone] or Textphone: 0800 121 7579