Group Technical & Customer Standards Manager
The Compleat Food Group
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Benefits offered by this job
Job summary
The Compleat Food Group is seeking a Group Technical & Customer Standards Manager to lead customer technical relationships, drive food safety standards and compliance, and oversee technical performance across branded, food service and B2B channels in a central technical team.
Reporting to the Central Technical Operations Director, you will lead audits, compliance, and continuous improvement initiatives while collaborating with Quality, Operations and Commercial teams across multiple sites.
Qualifications
- Experience within Technical, Quality or Food Safety roles in a food manufacturing environment.
- Knowledge of customer technical standards, retailer codes of practice, BRCGS requirements and food safety legislation.
- Experience managing customer technical relationships and influencing stakeholders at all levels.
- Understanding HACCP, traceability, allergen management, supplier assurance and quality management systems.
- Ability to interpret technical data and identify risks, trends and improvement opportunities.
- Excellent communication and relationship-building skills.
- Proactive, organised approach with the ability to manage multiple priorities.
- Experience working across multiple sites or complex manufacturing operations would be advantageous.
Responsibilities
- Leading and managing technical relationships with key customers across Food Service, B2B and Compleat Brands.
- Acting as the main point of contact for customer technical teams and building trusted, collaborative relationships.
- Ensuring customer, legal, food safety and compliance requirements are effectively communicated and implemented.
- Coordinating customer audits, visits, technical reviews and associated action plans.
- Working closely with Technical, Quality, Operations, Commercial and Procurement teams to resolve issues and maintain customer confidence.
- Monitoring technical performance, identifying trends, risks and opportunities for continuous improvement.
- Supporting the development and implementation of customer standards, policies and technical ways of working.
- Managing the communication of customer codes of practice, technical standards and training requirements across the business.
- Leading complaint management activities across Compleat Foods Brands.
- Analysing and trending customer and branded performance data to identify improvement opportunities and celebrate success.
- Supporting technical escalations and representing the business in customer meetings when required.
Skills
Education
Job description
Group Technical & Customer Standards Manager
At The Compleat Food Group, we're on a mission to create food to feel good. As our business continues to grow, we're looking for a Group Technical & Customer Standards Manager to join our central Technical team and play a key role in managing customer relationships, food safety standards, compliance and technical performance across our branded, food service and B2B channels.
This is a fantastic opportunity for an experienced technical professional who enjoys building strong customer relationships while driving high standards across a complex, multi-site food manufacturing business.
Reporting to the Central Technical Operations Director, you'll act as the primary technical contact for our Food Service, B2B and Compleat Brands customers, ensuring technical requirements are understood, communicated and delivered across the business.
Key responsibilities include:
- Leading and managing technical relationships with key customers across Food Service, B2B and Compleat Brands.
- Acting as the main point of contact for customer technical teams and building trusted, collaborative relationships.
- Ensuring customer, legal, food safety and compliance requirements are effectively communicated and implemented.
- Coordinating customer audits, visits, technical reviews and associated action plans.
- Working closely with Technical, Quality, Operations, Commercial and Procurement teams to resolve issues and maintain customer confidence.
- Monitoring technical performance, identifying trends, risks and opportunities for continuous improvement.
- Supporting the development and implementation of customer standards, policies and technical ways of working.
- Managing the communication of customer codes of practice, technical standards and training requirements across the business.
- Leading complaint management activities across Compleat Foods Brands.
- Analysing and trending customer and branded performance data to identify improvement opportunities and celebrate success.
- Supporting technical escalations and representing the business in customer meetings when required.
We're looking for someone who combines strong technical expertise with excellent stakeholder management skills.
You'll ideally have:
- Experience within Technical, Quality or Food Safety roles in a food manufacturing environment.
- Strong knowledge of customer technical standards, retailer codes of practice, BRCGS requirements and food safety legislation.
- Experience managing customer technical relationships and influencing stakeholders at all levels.
- A solid understanding of HACCP, traceability, allergen management, supplier assurance and quality management systems.
- The ability to interpret technical data and identify risks, trends and improvement opportunities.
- Excellent communication and relationship-building skills.
- A proactive, organised approach with the ability to manage multiple priorities.
- Experience working across multiple sites or complex manufacturing operations would be advantageous.
- Food Safety Level 4
- Lead Auditor Qualification
At The Compleat Food Group, you'll be part of a business that's ambitious, innovative and committed to delivering high-quality food products to customers across the UK. You'll work with passionate colleagues, have the opportunity to influence technical standards across the Group, and play a key role in protecting and enhancing customer relationships.
AtThe Compleat Food Group, we believe our people are the heart of our success. That's why we offer a wide range of benefits designed to support your lifestyle, wellbeing, and career growth:
- Salary Sacrifice Schemes– including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
- 33 days' annual leave(including bank holidays) with the option to purchase extra
- Access toenhanced retail discountsonline and in-store
- Free product handoutsacross our sites, so you can sample and enjoy our delicious products first hand
- EV charging points– available at selected sites
- 24/7 access toGroceryAidfor free financial, emotional, and practical support
- Physical Wellbeing Hub– free on-demand exercise programmes, online classes and multiple gym discounts
- Free diet & nutrition advicewith access to thousands of meal plans and healthy recipes
- Online wellbeing support– from mindfulness to lifestyle resources
- Financial wellbeing tools– including mortgage calculators, budgeting tools, and financial aid
- Access to apersonalised online learning platform (LMS)
- Formal and informal trainingopportunities tailored to your role
- Performance Development Plansand regularCareer Conversations
- Industry leading company Mentoring Schemeto add depth and really support your career journey
- Recognition throughClub Compleatrewards portal
- 2 paid volunteering daysper year to give back to causes that matter to you
- Charity initiativesand fundraising events
- Team socialsto connect and celebrate together
- Employee networks & support groups – including Women @ Compleat
- New baby giftfor new parents
At The Compleat Food Group, we believe great teams are built on difference. We create an inclusive, respectful environment where everyone feels safe, supported, and are able to be themselves at work. We're proud to be an equal opportunities employer and are committed to Fairness, Equity, Inclusivity, and Respect. If you need a reasonable adjustment at any stage of our recruitment process, just let us know, we'll support you — confidentially and with care. We hire the best people for our roles, not the same people. Whoever you are, wherever you're from, we focus on what you do and the impact you could make in our business. Our recruitment process is fair, accessible, and designed to give everyone an equal chance. You'll also find benefits that support people at every life stage, plus active internal networks — including Women @ Compleat, LGBTQIA+, and Neurodiversity
We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.
By submitting your CV and personal information, you consent to The Compleat Food Group processing your personal data for the purposes of assessing your application for employment. Your data will be processed in accordance with the UK GDPR and the Data Protection Act 2018.
We will use your personal data solely for recruitment and selection purposes, and it will be securely stored and accessible only to authorized HR and hiring personnel. If your application is unsuccessful, we will retain your details for up to 24 months unless you request earlier deletion.
You have the right to:
- Access, correct, or request deletion of your personal data
- Withdraw your consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled
For more information on how we handle your data, please refer to our Privacy Policy .
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