Group Protection Claims Lead

Legal & General; England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Share schemes

Generous pension contribution

Life assurance

Healthcare Plan

25 days holiday + public holidays

Electric car salary sacrifice

Job summary

Legal & General in the United Kingdom is seeking a Claims Team Manager to lead a skilled group of claim specialists, shaping service delivery and customer outcomes at important moments in customers' lives.

You will align team objectives with policy, monitor performance, develop colleagues, approve payments within limits, and build strong relationships with corporate clients and intermediaries, while upholding governance and data protection.

Qualifications

• Proven experience leading and developing teams in a service-driven environment.
• Strong communication and influencing skills.
• Experience in claims, insurance or financial services is desirable.
• Good understanding of risk, governance and regulatory requirements.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Ability to prioritise workloads and adapt to changing business needs.
• Commitment to delivering fair customer outcomes and excellent service.
• Confidence to challenge, improve processes and support continuous improvement.

Responsibilities

• Leading and managing a team of Claim Specialists to deliver a proactive and high-quality claims service
• Aligning team objectives with departmental goals, service levels and performance targets
• Monitoring performance using management information and responding to trends and changes
• Recruiting, developing and supporting colleagues to build capability and maintain service excellence
• Overseeing claims assessment and decision making, including authorising payments within agreed limits
• Building and maintaining strong relationships with corporate clients, intermediaries and stakeholders
• Ensuring compliance with legislation, regulations and internal policies including data protection requirements
• Driving continuous improvement by identifying themes, resolving issues and enhancing processes

Skills

Team leadership

Stakeholder management

Communication

Analytical thinking

Business acumen

Regulatory awareness

Job description

Legal & General in the United Kingdom is seeking a Claims Team Manager to lead a skilled group of claim specialists, shaping service delivery and customer outcomes at important moments in customers' lives.

You will align team objectives with policy, monitor performance, develop colleagues, approve payments within limits, and build strong relationships with corporate clients and intermediaries, while upholding governance and data protection.