Claims Assessor

Legal & General; England; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Annual bonus plan

Share schemes

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Buy/sell holiday

Job summary

Legal & General is seeking an experienced Claims Assessor to join our Group Protection Claims team in the UK. You will deliver proactive, high‑quality claims service, supporting customers at important moments while ensuring fair and accurate outcomes.

The role focuses on assessing and triaging Group Protection claims, managing end-to-end processes, and building strong relationships with stakeholders. A rewarding package and flexible working options are available.

Qualifications

• Experience in claims; Group Protection knowledge desirable.
• Strong analytical skills and ability to make balanced decisions.
• Excellent written and verbal communication skills.
• Ability to build relationships with customers and stakeholders.

Responsibilities

• Assessing and triaging new Group Protection claims and identifying required evidence.
• Managing claims end to end, making fair and accurate decisions on liability.
• Authorising and processing claim payments within agreed authority levels.
• Building and maintaining relationships with IFAs, employers and stakeholders.
• Reviewing medical evidence and determining next steps in the claims process.
• Supporting rehabilitation and return-to-work solutions where appropriate.
• Using data and insight to support portfolio management and identify trends.
• Ensuring service delivery meets quality, regulatory and customer expectations.

Skills

Analytical skills

Communication skills

Relationship building

Attention to detail

Regulatory understanding

Job description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long‑term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long‑term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We’re looking for an experienced, motivated and detail‑focused Claims Assessor to join our Group Protection Claims team. Offering up to £42,000 depending on experience. In this role, you’ll play a key part in delivering a proactive and high‑quality claims service, supporting customers and clients at important moments while ensuring fair and accurate outcomes.

What you’ll be doing

• Assessing and triaging new Group Protection claims and identifying required evidence
• Managing claims end to end, making fair and accurate decisions on liability
• Authorising and processing claim payments within agreed authority levels
• Building and maintaining relationships with IFAs, employers and stakeholders
• Reviewing medical evidence and determining next steps in the claims process
• Supporting rehabilitation and return‑to‑work solutions where appropriate
• Using data and insight to support portfolio management and identify trends
• Ensuring service delivery meets quality, regulatory and customer expectations

Who we’re looking for

• Experience in claims, Group protection is desirable
• Strong analytical skills and ability to make balanced decisions
• Excellent communication skills, both written and verbal
• Ability to build relationships with customers and stakeholders
• Good understanding of customer needs and delivering fair outcomes
• Strong attention to detail and ability to manage workloads effectively
• Awareness of regulatory requirements and data protection
• Interest in developing knowledge of Group Protection products and claims

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer.

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.