Group People Services Adviser

Dfs-Furniture-Stores; Doncaster; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28,674.00 per year salary

23 days holiday + option to buy 5 more

Enhanced parental leave

Health cash plan

Employee Assistance Programme

Pension with company contributions

Life assurance

Sharesave scheme

Cycle to Work scheme

Volunteering day

Job summary

DFS Group is seeking an administrator to provide proactive and efficient support to the Shared Services team across all end-to-end People processes, including employee lifecycle activities and query handling. The role is hybrid at our Doncaster head office, requiring 2-3 days on-site.

You will manage job offers, transfers, DBS checks, and maintain HR records, while ensuring policy compliance and timely communication with line managers. A background in HR software is preferred.

Qualifications

• Analytical mindset with ability to interpret data and identify improvements.
• Strong planning and organisational capabilities to manage competing priorities.
• Ability to work independently and take initiative.
• Ability to build and manage relationships with diverse stakeholders.
• Commitment to confidentiality and data protection at all times.
• Excellent interpersonal skills with empathy and sensitivity.

Responsibilities

• Act as first point of contact for people queries and administrative actions.
• Process key activities: offers, transfers, leavers, references, DBS checks, letters, reports, photocopying, scanning and filing.
• Maintain up-to-date employee records and handle subject access requests.
• Administer HR system records and reward/benefit processes.
• Coordinate People Services email inboxes.
• Support line managers during investigations, disciplinary, grievance, and appeals with timely note-taking.
• Assist People Support Team on projects and initiatives.
• Ensure compliance with HR policies and data privacy.

Skills

Analytical skills

Planning and organisation

Independent work

Stakeholder management

Confidentiality

Interpersonal skills

Tools

HR software

Job description

The following content displays a map of the jobs location - Doncaster

At DFS Group, we’re proud to help people create spaces they love to live in. We’re home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission .

Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.

Whether you’re supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other . It means every customer is our favourite, every voice is valued, and every interaction is one we’re proud of.

When you’re part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It’s a place where people stay because they feel valued, and find room to grow because they’re challenged .

About the role

We are looking for a professional to provide proactive and efficient administrative support to the Shared Services team, providing transactional and administrative support to the business across all key end to end People processes covering all elements of the employee life cycle . Responsible for dealing with employee queries quickly and effectively whilst driving a positive Colleague Experience.

This is a hybrid role based at our Doncaster head office, with 2-3 days a week onsite.

What you’ll be responsible for

Acting as the first point of contact for all people queries and requests for administrative action or transactional activity across the business.

Support the processing of key work activities, including, job offers, internal transfers and leavers, references and DBS checks, letters, reports, photocopying, scanning and filing

Keeping employee records up to date and processing subject access requests administration of occupational health referrals

HR system records

Administration of reward and benefit processes

Co-ordinating the People Services email inboxes

Supporting line managers with note taking in investigation, discipline, grievance and appeal hearings to ensure they are conducted in line with policy and legislation and attended to in a timely manner

Supporting the People Support Team with key people projects and initiatives as required

Ensuring compliance with HR policies and procedures, including Data Privacy

We’re looking for someone who has

Ability to analyse and evaluate data/information and use this to suggest improvements.

Excellent planning and organisation skills with the ability to manage conflicting priorities.

Ability to work independently and use your own initiative.

Ability to build relationships with a variety of stakeholders.

Demonstrate flexibility and adaptability to be successful in a changing environment.

Highly accurate and have attention to detail.

Ability to adhere to confidentiality and data protection principles at all times

Strong interpersonal skills, particularly sensitivity and empathy .

Ability to work under pressure and have good time management skills.

The role is for you if you have

Work experience as an administrator or relevant role preferred, but not essential

Experience with HR software preferred, but not essential

Basic understanding of HR policies and processes

Room to grow

Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together .

From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development .

For leaders, we offer virtual workshops focused on building confident , capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.

Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.

We believe great work deserves great support . That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:

£28,674.00 per year

22 days holiday, plus the option to buy up to 5 more

Enhanced parental leave

Health cash plan from £1 a month, with everyday cashback

Employee Assistance Programme for support when you need it

Extras like flu vouchers, menopause support and health check

Pension with company contributions

Life assurance for peace of mind

Sharesave scheme to save each month and invest in our future

Structured induction from day one

Access to our Learning Hub and skills workshops

Leadership development and apprenticeship programmes

30% colleague discount, plus 15% for friends and family, three times a year

Discounts and cashback at hundreds of retailers

SmartTech scheme to buy tech up to £1,000

Cycle to Work scheme for bikes and accessories up to £1,500 through salary sacrifice

Electric vehicle lease scheme with Octopus to help you save and reduce your impact

One paid volunteering day each year

Equal opportunities

We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences .

We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower .

If your experience does not quite match every part of the role, we’d still love to hear from you.

If you need any adjustments or additional support during the application process, please contact our Talent Team at [e-mail] , and we will be happy to help.