Group Operations Executive (French speaking)

Travel Trade Recruitment; London; Hybrid; GBP 27,000 - 28,000; Full time

Job summary

A leading company in the tourism sector is seeking a French Speaking Operations Executive in London. This role involves quoting and managing travel groups while ensuring exceptional customer service and operational efficiency. The ideal candidate will have fluency in English and French, strong attention to detail, and the ability to make independent decisions. This full-time role offers a competitive salary, with opportunities for hybrid working after a probation period.

Qualifications

• Fluency in English and French is essential.
• Exceptional customer service skills and attention to detail are required.
• Experience in the inbound tourism industry is desirable.

Responsibilities

• Quote and operate incoming travel groups to the UK.
• Maintain good relations with clients and suppliers.
• Ensure smooth operations of all groups and manage invoicing.

Skills

Customer Service

Attention to Detail

Fluency in French

Fluency in English

Decision Making

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Amazing opportunity for a French Speaking Operations Executive to join a friendly team in London. We are looking for Good Knowledge of the UK as a destination and fluency in English and a second language (French) . You will be responsible for quoting and operating incoming travel groups to the UK, and to confirm all services required in good time.

Job Purpose:

⦁ To work closely with senior operators in order to develop and grow incoming groups
⦁ Quote & Operate groups in a successful, profitable and professional manner

Job Specification:

⦁ To Maintain good relations with all clients and suppliers at all times
⦁ To Respond to requests from clients accurately and in a timely manner
⦁ Follow up of quotation sent out in order to convert requests into confirmed bookings
⦁ Ensure the smooth operations of all groups (i.e. booking all services, issuing vouchers, invoicing clients)
⦁ Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies
⦁ Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory
⦁ Follow up with client after travel to ensure maximum satisfaction
⦁ Minimise accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems
⦁ Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (TourPlan)

Candidate Specification:

Requirements:

⦁ Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet
⦁ Exceptional customer service and result driven
⦁ Ability to work under pressure
⦁ Highly accurate with an excellent attention to detail
⦁ Fluency in English
⦁ Fluency in French
⦁ Ability to make decisions and to work on own initiative

Desirable:

⦁ Fluency in any other European language
⦁ Experience within the inbound tourism industry in the UK and Ireland

The Package:
Salary range £27-28k+ pa dependent on experience. Opportunity for hybrid working after 6 month probationary period. Plus other excellent benefits also.

Interested?
If you are keen to be considered for this fantastic role and feel you meet the desired requirements please submit your CV via the Apply button online or send your CV directly to [e-mail].