Group Operations Director

JR United Kingdom; Telford; On-site; GBP 80,000 - 120,000; Full time

Job summary

A construction firm seeks a Group Operations Director to enhance operational excellence and support strategic objectives. This leadership role demands a proven track record in managing £50m+ in turnover, with responsibility for multiple business units as the company scales towards a £200m target. Ideal candidates will have extensive experience in construction operations, focusing on growth and collaboration.

Qualifications

• Extensive senior-level operational experience in the construction industry.
• Strong commercial acumen with a deep understanding of financial and compliance frameworks.
• Proven track record managing complex projects including refurbishment and maintenance.

Responsibilities

• Oversee daily operations and ensure operational efficiency.
• Collaborate with senior leadership on strategic plans.
• Define and monitor key performance indicators.

Skills

Operational Leadership

Strategic Implementation

Performance Management

Client Relationship Management

Quality Assurance

Job description

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Planned maintenance and refurbishment within Main Contracting

We have been exclusively retained to assist a growing Main Contracting group in strengthening their Executive team with a dynamic and ambitious Group Operations Director. Active across a broad range of construction sectors, the company has a significant 5-year business plan and this role is critical in driving operational excellence, delivering strategic objectives, and supporting the ongoing transformation and growth of the business.

Being driven by succession planning, this is a genuine career opportunity for someone who can demonstrate a successful track record of delivering £50m+ of turnover and is looking to grow with a firm who have aspirations of £200m+ in time.

Breadth of residential experience is important with planned / cyclical maintenance and refurbishment being key, as well as external / cladding work and some new build understanding would be of benefit.

We are looking for a hands on and solution driven approach, someone who can deliver control through growth and diligent reporting, plus has people that would want to come with them in time.

Key Responsibilities

Operational Leadership

• Oversee daily operations across diverse business units
• Ensure operational efficiency, delivery excellence, and alignment with strategic goals.

Strategic Implementation

• Collaborate with the Board and senior leadership to shape and execute the company’s strategic plans.
• Translate vision into actionable initiatives that drive business performance.

Performance Management

• Define and monitor key performance indicators across the business.
• Implement policies that reinforce a high-performance culture and drive sustainable growth.
• Lead, inspire, and develop senior managers and operational teams.
• Foster a culture of accountability, continuous improvement, and collaboration.

Client Relationship Management

• Maintain strong client relationships, ensuring high levels of satisfaction.
• Identify and capitalise on opportunities for new business and long-term partnerships.
• Work in partnership with finance to oversee budgets, forecasting, and reporting.
• Support sound financial management and cost efficiency across operations.

Quality, Governance & Compliance

• Champion high standards in reporting, governance, and internal control.
• Promote a safety-first culture and ensure compliance with regulatory and industry standards.

Succession Planning

• Prepare to assume higher executive responsibilities in the future.
• Demonstrate strategic foresight, leadership capability, and operational excellence.

Person Specification

Experience & Skills

• Extensive senior-level operational experience within the construction industry.
• Exposure to both Tier 1 main contracting and SME/private sector environments is advantageous.
• Proven track record managing complex projects including new build, refurbishment, maintenance, and retrofit works.
• Strong commercial acumen with a deep understanding of financial, legal, and compliance frameworks.
• Excellent leadership and people management skills, with the ability to inspire high performance.

Personal Qualities

• Strategic thinker with a results-oriented approach.
• Resilient, adaptable, and decisive under pressure.
• A strong communicator and relationship-builder, both internally and externally.
• Values-led, with a commitment to integrity, quality, and customer service.