Group Operation Director

Oyster; Greater London; On-site; GBP 150,000 - 230,000; Full time

Job summary

Oyster is seeking a Group Operations Director to own and transform the post-acquisition operations across housing, delivery, lettings and sales. You will lead senior heads of department, take ownership of third-party managing agent performance, and be accountable for the customer experience.

There is a significant technology element, with live data, automation and AI shaping a scalable operating model that reduces manual processes and drives commercial performance.

Job description

London | Executive Leadership | High-Growth Residential Platform

We're working with a seriously ambitious, well-capitalised residential platform with more than £1bn of backing and plans to create homes for over 8,000 families and individuals by 2030.

They're now looking for a Group Operations Director.

Not someone to inherit a function and keep it ticking over.

Someone to own it, challenge it and transform it.

You'll take responsibility for the entire post-acquisition journey, bringing together Delivery, Housing Operations and Sales into one high-performing operation.

You'll lead senior heads of department, take ownership of third-party managing agent performance and ultimately be accountable for the experience customers receive.

There's a big technology piece too.

The business wants to fundamentally rethink how housing operations are run, using live data, automation and AI to remove manual processes and build an operation capable of scaling without simply throwing more people at it.

The mandate:

• Take control of a fast-growing operational platform.


• Build an outstanding leadership team.


• Drive performance across housing, delivery, lettings and sales.


• Hold external partners properly accountable.


• Improve voids, arrears, rent collection and customer satisfaction.


• And create an operating model capable of supporting significant further growth.

Who are they looking for?

• A proven senior operational leader who understands the complexities of housing, residential property or another highly regulated, customer-led environment.


• Someone commercially sharp enough to understand investor expectations, but equally passionate about the people ultimately living in the homes.


• \"this is how we've always done it.\"


• This business is fast-paced, entrepreneurial and ambitious.

If you want genuine autonomy, serious financial backing and the opportunity to leave your fingerprints on the growth of a major residential platform, this is worth a conversation.

The opportunity is simple: build a best-in-class operation that performs commercially while helping deliver thousands of much-needed homes.