Group IT Engineer

Spirax Group; Cheltenham; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Flexible working

27 days holiday allowance (before bank

Private healthcare

Enhanced pension plan

Life assurance

Share ownership plan

Job summary

Spirax Group in Cheltenham is seeking a proactive IT Engineer to join the Group IT Regional Operations team. You will deliver high-quality IT support and infrastructure services across the region, supporting end users, networks, servers, and digital workplace technologies.

The role is hands-on with a focus on troubleshooting, project support, and continual service improvement, ensuring security and compliance. A UK driving licence and willingness to travel to other sites are required.

Qualifications

• Experience in IT support, field service, or IT engineer roles.
• Strong Troubleshooting across hardware, software, networking, and infrastructure.
• Knowledge of Windows desktop and server environments.
• Networking fundamentals: TCP/IP, DNS, DHCP.
• Experience with service desk platforms and ticketing systems.
• Excellent customer service and communication skills.
• Strong organisational skills and prioritising in a fast-paced environment.
• Proactive approach to documentation and continuous improvement.

Responsibilities

• Provide 2nd line support for regional desktop and digital workplace services, including end-user devices, printers, mobile devices, and meeting room technology.
• Provide 2nd line support for regional connectivity, networking, and infrastructure services.
• Provide 2nd line support for regional server infrastructure and associated systems.
• Carry out routine maintenance, monitoring, and health checks across key systems and infrastructure.
• Create and maintain Standard Operating Procedures (SOPs) to support knowledge sharing and shift-left initiatives.
• Support the delivery of regional IT projects and technology rollouts.
• Diagnose and resolve hardware, software, networking, and infrastructure incidents within agreed service levels.
• Maintain accurate service tickets, asset records, and technical documentation.
• Collaborate with internal teams, vendors, and third‑party suppliers to support service delivery.
• Contributing to continual service improvement by identifying recurring issues and recommending enhancements to processes and systems.
• Ensure compliance with company security policies, data protection requirements, and operational procedures.

Skills

2nd line IT support

Windows desktop

Windows Server

Networking fundamentals

TCP/IP DNS DHCP

ITSM / ticketing

Customer service

Documentation

Troubleshooting

Prioritisation

Tools

ITSM platforms

SOP creation

Job description

The Role

We are seeking a proactive and customer-focused IT Engineer to join our Group IT Regional Operations team. Reporting to the Group IT Regional Operations Lead, you will play a key role in delivering high-quality IT support and infrastructure services across the region.

Location: Cheltenham, Gloucestershire

We are seeking a proactive and customer-focused IT Engineer to join our Group IT Regional Operations team. Reporting to the Group IT Regional Operations Lead, you will play a key role in delivering high-quality IT support and infrastructure services across the region.

The Role

This is a hands‑on position supporting end users, networks, servers, and digital workplace technologies, while contributing to service improvement initiatives and regional IT projects. The successful candidate will be passionate about technology, enjoy troubleshooting complex technical issues, and be committed to delivering an exceptional customer experience.

Key Responsibilities

Duties include but are not limited to:

• Providing 2nd line support for regional desktop and digital workplace services, including end‑user devices, printers, mobile devices, and meeting room technology.
• Providing 2nd line support for regional connectivity, networking, and infrastructure services.
• Providing 2nd line support for regional server infrastructure and associated systems.
• Carrying out routine maintenance, monitoring, and health checks across key systems and infrastructure.
• Creating and maintaining Standard Operating Procedures (SOPs) to support knowledge sharing and shift-left initiatives.
• Supporting the delivery of regional IT projects and technology rollouts.
• Diagnosing and resolving hardware, software, networking, and infrastructure incidents within agreed service levels.
• Maintaining accurate service tickets, asset records, and technical documentation.
• Collaborating with internal teams, vendors, and third‑party suppliers to support service delivery.
• Contributing to continual service improvement by identifying recurring issues and recommending enhancements to processes and systems.
• Ensuring compliance with company security policies, data protection requirements, and operational procedures.

Your Skills

We are looking for candidates with:

• Previous experience in an IT support, field service, or IT engineer role.
• Strong troubleshooting and problem‑solving skills across hardware, software, networking, and infrastructure technologies.
• Working knowledge of Windows desktop and server environments.
• Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
• Experience working with service desk platforms, ticketing systems, and IT service management processes.
• Excellent customer service and communication skills with the ability to engage effectively with technical and non‑technical stakeholders.
• Strong organisational skills and the ability to prioritise workloads in a fast‑paced environment.
• A proactive approach to continuous improvement and documentation.

Desirable Qualifications

• ITIL Foundation certification.
• CCNA certification.
• CompTIA A+, Network+, and/or Security+ certifications.
• Microsoft certifications such as Azure Fundamentals, Windows Client, or Modern Desktop Administrator.
• Experience supporting enterprise environments within mid‑sized or global organisations.

Additional Requirements

• Full UK driving licence.
• Willingness to travel to other company sites as required.
• Ability to work on‑site in Cheltenham five days per week.

What's in it for You?

This is an excellent opportunity to join a growing IT team where you'll have exposure to a broad range of technologies, contribute to exciting projects, and play a vital role in maintaining and improving critical business services. You'll be encouraged to develop your technical skills while making a real impact on service delivery and user experience.

Spirax Group is a FTSE100 and FTSE4Good multi‑national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

• You will receive a competitive salary (and a discretionary bonus)
• Flexible working
• 27 days holiday allowance (before bank holidays)
• 3 days’ paid volunteering leave
• Comprehensive private healthcare
• Enhanced pension plan
• Life assurance
• Optional participation in a Share Ownership Plan
• Free onsite parking
• Flexible benefits
• Access to a personal discounts’ portal
• Additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.