Group & Events Executive

Marine & Lawn; Troon; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted sister property stays

Refer-a-friend scheme

Online benefits portal discounts

24/7 Employee Assistance Program

F&B discounts

Recognition incentives

Team Member Events

Complimentary meal on duty

Parking for cars and bikes

Job summary

Marine & Lawn Hotels & Resorts invites applications for a Group & Events Executive to lead events from inquiry through planning to handover, delivering exceptional service and securing repeat business.

You will quote, respond to inquiries, issue contracts, create BEO sheets, and collaborate across departments to maximise sales while maintaining excellent client relationships.

Qualifications

• Outgoing, confident personality; able to work independently and in a sales team.
• Standards-driven and detail-oriented with planning skills.
• Ability to multi-task and make quick decisions.
• Excellent English communication, written and spoken.
• Knowledge of Opera and Delphi is desirable.
• Strong problem-solving and positive attitude.
• Calm, adaptable under pressure.
• Computer skills.
• Hospitality experience is desirable.

Responsibilities

• Handle event enquiries from start to finish and follow up.
• Deliver show rounds and tell the hotel story.
• Prepare and issue detailed BEO function sheets weekly.
• Attend weekly function sheet meetings with departments.
• Maintain systems, invoicing, records and reporting.
• Manage busy email inbox and diary.
• Liaise with departments and external suppliers.
• Aim to maximise sales and up-sell.
• Ensure smooth operation from enquiry to handover to operations.
• Post-event follow-up to obtain feedback and foster repeat business.

Skills

Outgoing personality

Detail-oriented

Multi-tasking

English communication

Opera/Delphi knowledge

Problem-solving

Calm under pressure

Computer skills

Hospitality experience

Tools

Opera PMS

Delphi

Job description

We are looking for an on-property Group & Events Executiveto join our team of distinguished hospitality enthusiasts.

THE OPPORTUNITY

As a Group & Events Executive, you will be responsible for handling events from start to finish, ensuring that our clients receive outstanding service. You will be responsible for quoting, responding to incoming inquiries, sending out proposals, issuing contracts, conducting property show rounds, creating BEO function sheets and following up with the client post-event, with a focus on repeat business.

JOB DUTIES AND RESPONSIBILITIES

• Receive and follow up on event enquiries in a timely manner.
• Deliver show rounds whilst telling the hotel stories to clients.
• Conduct detailed and organised appointments.
• Create detailed BEO function sheets for all functions & events and issue them on a weekly basis.
• When required, join the weekly function sheet meetings with all departments.
• Maintain accurate systems, accounting, invoicing, accounts, client records, and reporting
• Managing a busy email inbox and appointment diary.
• Liaise & build good working relationships with all departments and external suppliers.
• Maximise sales & revenue by converting business and up-selling.
• Smooth operation & organisation of events from enquiry to planning, through to handing over to the operational team.
• Post-event, post extra charges if required and conduct client follow-up to obtain feedback and encourage repeat business.

WHAT WE ARE LOOKING FOR FROM YOU

• An outgoing and confident personality with the ability to work independently as well as part of a busy sales team.
• Be standards-driven and detail-orientated with the ability to organise and plan ahead.
• Ability to multi-task and make sound decisions in a fast-paced environment.
• Ability to communicate effectively in English, both verbally and in writing.
• Working knowledge of /Opera & Delphi (desirable).
• Strong problem-solving skills with a positive can-do attitude.
• You can adapt to all situation @types, keeping calm and collected.
• Computer skills.
• Hospitality Experience (desirable).

THE PERKS

• Discounted hotel stays within our sister properties.
• Generous recommend a friend scheme.
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
• Access to a 24/7 Employee Assistance Program.
• Discounts on the hotel food & beverage.
• Recognition incentives.
• Team Member Events.
• Complimentary meal on duty in the Team Member canteen.
• Parking for cars, mopeds, scooters, and bicycles.

Equal Opportunities

Marine & Lawn Hotels & Resorts is committed to fostering an inclusive workplace where diversity is valued and celebrated. We welcome applications from all suitably qualified individuals and are dedicated to fair and equitable recruitment practices.

Right to Work

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Documentation will be required during the recruitment process.

About Marine & Lawn Hotels & Resorts

Marine & Lawn Hotels & Resorts is a distinguished collection of bespoke hotels located within some of the world's most iconic golfing destinations. Set alongside legendary courses and dramatic coastal landscapes, each property offers an experience deeply rooted in local heritage, storytelling, and exceptional hospitality.

From welcoming international travellers to celebrating local communities, we create unforgettable stays where timeless luxury, genuine service, and a spirit of discovery come together.