Ground Handler/ Ramp Agent

Farnborough Airport Ltd; Southampton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday (pro-rata)

Pension scheme with enhanced employer"

Life assurance

Private medical plan

Job summary

Farnborough Airport Limited is seeking a proactive Ground Handler to join the Ground Handling team, delivering bespoke services to customers.

You will marshal aircraft, perform pushback, towing and refuelling, manage baggage handling and de-icing, and support operations. A valid UK driving licence and ability to obtain necessary clearances are essential. We offer a range of employee benefits and a supportive work environment.

Qualifications

• Right to work in the UK and no unaccounted-for gaps in 5 years.

Responsibilities

• Provide efficient marshalling for arriving aircraft.
• Perform aircraft pushback and towing including manoeuvres into/out of hangars.
• Carry out refuelling and fuel quality control activities.
• Service aircraft toilets and water supplies safely.
• Handle baggage loading/unloading, including oversize items.
• Carry out aircraft de-icing and related quality control.
• Support crew and Customer Services in all required tasks.
• Communicate clearly via radio and telecommunication systems.
• Inspect pre-use equipment and maintain Ground Service Equipment.

Skills

Right to work UK

Criminal record check

Full employment history 5 years

UK Driving Licence

Flexible shifts

Lift 20kg items

IT literacy

Team player

Radio procedures (desirable)

GSE knowledge

Tools

Ground Service Equipment knowledge

Job description

What we are looking for: Farnborough Airport Limited is looking to recruit a proactive Ground Handler to join the wider Ground Handling team in offering a bespoke handling service to our customers.

Role Responsibilities

• Providing an efficient marshalling service to arriving aircraft.
• Performing aircraft pushback and towing including manoeuvring aircraft into and out of hangars.
• Undertaking a variety of manual handling activities including lifting and manoeuvring heavy objects and equipment in accordance with the safe principles of manual handling.
• Carrying out aircraft refuelling and aviation fuel quality control activities.
• Safely and efficiently servicing aircraft toilets and water supplies.
• Performing baggage handling, ensuring the safe loading, and unloading of customer luggage which may include large and oversized items.
• Carrying out aircraft de-icing (including working at heights) and de-icing quality control activities.
• Assisting where needed in conditions of adverse weather and during emergency responses.
• Providing special assistance to passengers and live animals.
• Providing support and assistance to crew and our Customer Services team where reasonably required.
• Clearly and concisely communicating through radio and telecommunication systems, computer devices and electronic reporting systems.
• Carrying out pre‑use equipment inspections.
• Cleaning, inspecting, refuelling and assisting in the maintenance of Ground Service Equipment (GSE).
• Staying up to date with and completing role related or company‑wide theoretical and practical training.
• Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together.
• Contribute to the Company's aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible.
• Demonstrate engagement with and adherence to the Company's policies, procedures, guidelines, wellbeing initiatives and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to: Health & Safety, Occupational Health & Safety, Compliance and Environmental standards / legislation.
• Aerodrome license and CAA standards.
• Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies.
• Support the team with adhoc activities/tasks as reasonably requested.

About you

• Essential: Evidence of Right to Work in the UK.
• Full 5-year employment/educational history required (with no unaccounted-for gaps).
• Able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role.
• Hold a full valid UK Driving License or equivalent.
• Flexible in approach and able to work across a variety of shift patterns (including public holidays and weekends).
• Be able to lift passengers' bags and oversize items in excess of 20kg.
• Must be able to meet the requirements to obtain an Airside Driving Permit.
• Diligent in following policies and procedures.
• Literacy and numeracy skills with the ability to interpret mathematical information and perform calculations.
• Strong verbal and written communication skills.
• Competent user of IT.
• Pro‑active, can‑do attitude, with the ability to work under own initiative and as part of a team.
• Desirable: Previous experience of working around aircraft, ideally in a ground handling/ramp agent capacity.
• Previous experience of radio procedures.
• Knowledge of airside safety.
• LGV license or experience driving oversized vehicles.

What we can offer you

• Competitive salary.
• 25 days holiday per annum (pro-rata), plus statutory public holidays.
• Workplace pension scheme with enhanced employer contributions.
• Enhanced Company Maternity and Paternity Pay.
• Life assurance.
• Access to medical plan including a range of private treatments (after probation period).
• Health & Wellbeing app with access to discounts.
• Company sick pay scheme.
• Electric vehicle scheme (after 9 months of employment).
• Sustainable travel scheme.
• Annual complimentary bike maintenance.
• Free onsite parking.
• Cycle to work scheme.
• Access to an Employee Assistance programme and helpline.
• Discount on accommodation at affiliated hotel.
• Discount on food/beverage at affiliated pub.
• You’ll also get all kinds of other great perks, like social events and special employee of fers.