Ground Floor - Team Member

Premier-Inn

Uckfield

On-site

GBP 10,000 - 11,000

Part time

14 days+

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Benefits offered by this job

Training & support

Whitbread Benefits Card

Pension & Save As You Earn scheme

Discounts on shopping & travel

Job summary

Premier Inn in Uckfield is hiring a Ground Floor Team Member on a part-time basis (15 hours per week). The role pays up to £13.06 per hour and is based at Ashdown Business Park, Uckfield, East Sussex. You will welcome guests, check them in, serve breakfast or dinner, and help resolve issues to ensure a smooth stay.

Shifts include evenings, weekends and busy periods. This role offers training, career development, and benefits through Whitbread.

Qualifications

Welcoming guests and helping them check in
Serving breakfast or evening meals
Answering questions and helping solve problems
Keeping reception, restaurant and public areas in good condition
Supporting teammates across the hotel during busy periods
Ensuring guests feel looked after from arrival to departure

Responsibilities

Welcome guests and help them check in
Serve breakfast or evening meals
Answer questions and help solve problems
Keep reception, restaurant and public areas tidy and welcoming
Support teammates during busy periods
Make guests feel looked after from arrival to departure

Skills

Guest service

Check-in

Teamwork

Communication

Job description

Uckfield, Ashdown Business Park, Uckfield, East Sussex, United Kingdom

Job Description

Posted Wednesday 12 August 2026 at 00:00

We're currently recruiting in our Uckfield Premier Inn. Working 15 hours per week, paying up to £13.06 per hour.

Ground Floor Team Member – Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.

No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.

Pay, hours and location

Pay: Up to £13.06 per hour

Contract: Fixed term contract with an end date of 30/11/2026

Location: Ashdown Business Park, Uckfield, East Sussex, TN22 2HN

Shifts:Includes evenings, weekends and busy guest periods.

What you’ll do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending on where you’re needed, you might:

Welcome guests and help them check in
Serve breakfast or evening meals
Answer questions and help solve problems
Help keep the reception, restaurant and public areas looking their best
Support your teammates across the hotel when things get busy
Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What you’ll get