Ground Floor - Team Member

Premier-Inn; Ashford; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Whitbread Benefits Card - up to 60%off

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Premier Inn in Ashford North is hiring a Ground Floor Team Member. You’ll welcome guests, assist with check-in and help ensure a smooth dining and hotel experience.

Shifts include evenings and weekends. You’ll serve breakfast or dinner, answer questions, and support the team to keep reception, restaurant and public areas in great shape. If you enjoy busy, people-focused work, apply now.

Qualifications

• Friendly and enjoys helping people.
• Ability to stay calm when busy.
• Flexible with shifts, including evenings and weekends.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals.
• Answer questions and help solve problems.
• Keep reception, restaurant and public areas looking their best.
• Support teammates when things get busy.
• Ensure every guest feels looked after from arrival to departure.

Skills

Friendly

Customer service

Calm under pressure

Teamwork

Flexible hours

Communication

Job description

Ashford North, Maidstone Road (A20), Ashford, Kent, United Kingdom

Job Description

Posted Tuesday 21 July 2026 at 00:00

We're currently recruiting in our Ashford North Premier Inn. Working 21 hours per week, paying up to £13.06 per hour.

Ground Floor Team Member – Ashford North Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.

No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.

Pay, hours and location

Pay: Up to £13.06 per hour

Location: Ashford North Premier Inn, Maidstone Road (A20), Hothfield Common, Ashford, Kent, TN26 1AP

Shifts:Includes evenings, weekends and busy guest periods.

What you’ll do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending on where you’re needed, you might:

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What you’ll get

• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card - up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If you:

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different...

...then we’d love to hear from you.

Ashford North, Maidstone Road (A20), Ashford, Kent, United Kingdom