Grotto Assistant

RGIT Australia; Otley; On-site; GBP 12,000 - 18,000; Part time

Job summary

Otley Garden Centre is recruiting a Casual Temporary Entry Level Christmas Team member to join the Otley site this festive season. You will help bring the magic to life in the Grotto, greet visitors, and assist with tickets and sessions.

We are looking for friendly, energetic people who love delivering great customer experiences. No formal experience is required; full seasonal training is provided, and you’ll work in a busy, joyful environment with Santa and a team of elves.

Qualifications

• Friendly and enthusiastic individuals.
• Great communicators who enjoy working with people.
• Team players who thrive in a busy environment.
• People who are passionate about creating exceptional customer experiences.
• Plenty of festive spirit!

Responsibilities

• Welcome families to the Grotto experience.
• Scan tickets and help guests find their way.
• Keep queues organised and sessions running smoothly.
• Answer questions and help create a magical first impression.
• Guide families through their Christmas journey.
• Chat with excited children and help build anticipation for meeting Santa.
• Support Santa and fellow Elves throughout the day.
• Help children choose the perfect festive surprise.
• Deliver excellent customer service with a smile.

Skills

Friendly

Great communicators

Team players

Festive spirit

Job description

Casual Temporary Entry Level

Posted 21 Sep 2026

Description

Do you love Christmas? Are you the kind of person who can't help but smile when you hear festive songs, see twinkling lights, and watch families create magical memories together?

If so, we'd love you to join our Christmas Team at Otley Garden Centre!

This year, we're looking for enthusiastic, energetic and friendly people to help deliver an unforgettable Christmas experience for the many families who visit us throughout the festive season.

Our Grotto is one of the highlights of Christmas at Tong, and we're searching for team members who are ready to bring the magic to life. These are busy, fast-paced roles where you'll spend your days creating smiles, making memories, and helping the Christmas experience run smoothly from start to finish.

What could your Christmas role look like?

Welcome families to the Grotto experience Scan tickets and help guests find their way Keep queues organised and sessions running smoothly Answer questions and help create a magical first impression

Bring the festive spirit to life throughout the Grotto experience.

Guide families through their Christmas journey Chat with excited children and help build anticipation for meeting Santa Support Santa and fellow Elves throughout the day Help create special moments that families will remember for years to come

Help children choose the perfect festive surprise.

Support families as they browse the Toy Shop Keep displays looking magical and well stocked Deliver excellent customer service with a smile Share in the excitement as children choose their Christmas gift

What We're Looking For

• Friendly and enthusiastic individuals
• Great communicators who enjoy working with people
• Team players who thrive in a busy environment
• People who are passionate about creating exceptional customer experiences
• Plenty of festive spirit!

Ready to Join the Magic?

A member of our team will be in touch to discuss the next steps.

Join us this Christmas and help create magical memories for thousands of families at Otley Garden Centre!

Company Overview

We are an independently owned business committed to our vision: to deliver great experiences for all the family. Through retail, food and play offerings in each of our retail destinations, we believe we have created a unique mix of brands that always deliver great experiences for families across multiple sites in Yorkshire.