Grassroots Coordinator

The Football Association; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Tickets to events

Free lunches at Wembley/St George's

Private medical cover

Contributory pension

25 days annual leave plus volunteering

Hybrid working model

Job summary

The Football Association (The FA) invites applications for a Grassroots Coordinator based at Wembley Stadium, hybrid working with some remote days, to support Grassroots Football Division programmes.

You will provide high-quality administrative support, coordinate projects and events, manage orders and invoices using Proactis, and offer secretarial support to committees, reporting to the Business Support Manager. Previous admin and customer service experience is essential.

Qualifications

• Office and administration experience.
• Project and programme support: experience of taking ownership of projects and seeing them through to completion.
• Microsoft Office suite (Outlook, Excel, Powerpoint, Word).
• Demonstrable experience of providing excellent customer service to internal and external stakeholders.
• Strong attention to detail.
• Ability to multitask and prioritise workload.
• Excellent verbal and written communication.

Responsibilities

• Provide high-quality administration support to aid delivery of FA programmes and activities.
• Coordinate allocated projects and events, ensuring a high level of service to internal and external customers.
• Receive and action project tasks from the Business Support Manager and Heads of Divisional Teams.
• Monitor and action items within Grassroots Division Inboxes and Divisional Smartsheet requests.
• Raise orders and process invoices using Proactis and provide monthly expense payments on a rota basis.
• Provide secretarial support to The FA's formal Committees, including minute taking and action follow-ups.
• Coordinate and attend Divisional conferences and events as required.
• Prepare reports, presentations and maintain databases for Divisional team members.
• Coordinate and attend Team meetings and follow up actions with relevant members.
• Build rapport with stakeholders, other departments, County FAs and external partners.
• Execute additional tasks to meet FA priorities and maintain health, safety standards.

Skills

Office administration

Project support

Microsoft Office

Customer service

Attention to detail

Multitasking

Verbal & written communication

Tools

Workday

Smartsheet

Proactis

Job description

At The FA, grassroots football sits at the heart of the game. We're delighted to be recruiting a Grassroots Coordinator, based at the iconic Wembley Stadium, to help deliver and support our most important Grassroots projects across the Grassroots Football Division.

What will you be doing?

• To provide high-quality administration support to aid delivery of FA programmes and activities.
• To coordinate allocated projects and events, in accordance with departmental processes, to provide a high level of service to internal and external customers.
• To receive and action project related tasks from the Business Support Manager and Heads of the Divisional Teams.
• To monitor and action items within Grassroots Division Inboxes and Divisional Smartsheet requests in addition to your own workload.
• To raise orders and process Invoices using the Proactis Purchase Order system and provide monthly expense payment runs on a rota basis.
• To provide secretarial and administrative support to The FA's formal Committees. This will include agenda collation, minute taking and following up on actions, delivering all work to a high standard with a good eye for detail.
• To coordinate and attend Divisional conferences and events as necessary, in accordance with departmental processes, to provide a high level of service to internal and external customers.
• To prepare reports, presentations and maintain databases upon request from Divisional team members.
• To coordinate and attend Team meetings, noting actions and following these up with the relevant team members.
• Establish good rapport with all stakeholders, other departmental colleagues, other disciplines, County FAs and relevant key external partners.
• Execute additional tasks as required in order to meet FA Group's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

• Office and administration experience.
• Project and programme support: experience of taking ownership of projects and seeing them through to completion.
• Microsoft Office suite (Outlook, Excel, Powerpoint, Word).
• Demonstrable experience of providing excellent customer service to internal and external stakeholders.
• Strong attention to detail.
• Ability to multitask and prioritise workload.
• Excellent verbal and written communication.

Beneficial to have:

• Minute taking experience.
• Experience of reviewing, evaluating and streamlining existing services and procedures.
• Event management.
• Experience of using the Workday platform.
• Experience of using Smartsheet software.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
• A hybrid working model which offers greater flexibility.

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.