Graduate Trainee Programme

Elite Hotels; Hook; On-site; GBP 21,000 - 26,000; Full time

Job summary

Elite Hotels invites graduates to join an 18-month Graduate Programme at its luxury estate, including Tylney Hall Hotel. You will gain hands-on experience across key operational departments, from reception to restaurant operations in a world-class setting.

The programme provides mentoring, structured training and real progression opportunities, helping you develop leadership skills while delivering exceptional guest experiences.

Qualifications

• Recent graduate with genuine interest in hospitality.
• Positive, enthusiastic attitude and willingness to learn.
• Excellent communication and interpersonal skills.
• Passion for delivering outstanding guest service.
• Flexible availability including evenings, weekends and bank holidays.
• Willingness to work as part of a team.

Responsibilities

• Reception: greet guests and ensure a memorable stay.
• Reservations: assist guests in planning and booking stays.
• Conference & Banqueting: support events and weddings.
• Restaurant Operations: assist in delivering exceptional dining experiences.

Skills

Recent graduate

Communication skills

Interpersonal skills

Customer service

Flexible hours

Job description

Graduate Programme – 18 Months - Front of House & Hospitality Operations

Start your career in hospitality with an exciting opportunity to develop your skills in a beautiful luxury hotel setting.

Are you a recent graduate with a passion for hospitality, people and delivering exceptional guest experiences?

We are looking for an enthusiastic, motivated and ambitious graduate to join our 18-month Graduate Programme, offering hands-on experience across a range of key operational departments.

About Tylney Hall Hotel

Set within 66 acres of beautiful Hampshire countryside, Tylney Hall is a stunning four-star luxury country house hotel, renowned for its exceptional service, elegant surroundings and warm hospitality.

At Tylney Hall, we believe our people are at the heart of everything we do. We are committed to developing talent from within, providing opportunities for learning, professional development and career progression. Our Graduate Programme reflects this commitment, giving aspiring hospitality professionals the experience, support and confidence to build a successful career within the industry.

Throughout the 18-month programme, you will work alongside experienced hospitality professionals and gain valuable hands-on experience across our key operational departments, including:

• Reception: Be at the heart of the guest experience, welcoming guests and ensuring their stay is memorable from arrival to departure.
• Reservations: Develop your communication and commercial awareness skills while helping guests plan their perfect stay.
• Conference & Banqueting: Discover the excitement of delivering weddings, celebrations, conferences and special events.
• Restaurant Operations: Experience the world of food and beverage service, learning what it takes to deliver exceptional dining experiences.

What We're Looking For

• A recent graduate with a genuine interest in building a career in hospitality.
• A positive, enthusiastic attitude and a willingness to learn.
• Excellent communication and interpersonal skills.
• A passion for delivering outstanding customer service.
• A flexible approach to working, including evenings, weekends and bank holidays.
• The confidence to take on new challenges and work as part of a team.

Previous hotel experience would be an advantage but is not essential. We are looking for potential, personality and a passion for hospitality.

What You Can Expect

• A structured 18-month programme with experience across key hotel departments.
• Practical, hands-on learning in a luxury hospitality environment.
• Support, mentoring and guidance from experienced departmental managers.
• Opportunities to develop your operational, supervisory and leadership skills.
• A supportive environment where your ideas and contributions are valued.
• Valuable experience to help you progress towards a future management role within hospitality.

If you are looking for more than just a graduate job and want an opportunity to learn, grow and experience the world of luxury hospitality, we would love to hear from you.

Please note that due to our rural location, you will need your own transport

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that our guests feel compelled to talk abo