Graduate Technical Support Engineer

Impression recruitment; Halifax; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Full training & mentoring

Career progression

Job summary

Impression recruitment is offering a Graduate Technical Support Engineer role in Halifax. You will join a growing technology solutions provider and support customers with technical queries from day one, receiving hands-on training and mentoring from experienced engineers to build a long-term career.

The role focuses on solving problems, expanding technical knowledge across multiple environments, and delivering excellent customer experiences in a collaborative team.

Qualifications

• Degree in IT, CS, Cyber Security, Software Engineering or related discipline.
• Strong analytical and problem solving abilities.
• Excellent communication and professional interaction with customers.
• Logical approach to troubleshooting technical issues.
• Good organisational skills and ability to prioritise workload.

Responsibilities

• Provide first line technical support to customers via phone, email and remote tools.
• Investigate and troubleshoot technical issues and escalate when needed.
• Manage support tickets from logging to resolution.
• Maintain accurate records and documentation in the support system.
• Assist with maintenance activities and system health checks.
• Support senior engineers on projects and customer solutions.
• Collaborate with colleagues, customers and third party suppliers.
• Continually develop technical knowledge through training and on the job learning.

Skills

Analytical skills

Problem solving

Communication skills

Troubleshooting

Organisation

Willingness to learn

Education

Bachelor's degree in IT/CS/Cyber Security/Software Engineering or related discipline

Tools

Microsoft Office

Job description

Job Title: Graduate Technical Support Engineer

Location: Halifax

Salary: £25,000 - £30,000 per annum

Hours: Full Time, Permanent (Monday to Friday)

Have you recently graduated in IT, Computer Science, Technology or a related discipline and are looking for a role where you can kick start your career?

Our client is a growing technology solutions provider supporting businesses with workplace technology, collaboration tools and technical services. Due to continued growth, they are looking to recruit a Graduate Technical Support Engineer to join their expanding technical team.

This is an excellent opportunity for a recent graduate who is passionate about technology and enjoys problem solving. You'll receive hands on training, mentoring from experienced engineers and exposure to a wide range of technical environments, allowing you to build a long term career within a specialist and growing sector.

From day one, you'll work alongside experienced colleagues, supporting customers with technical queries, investigating issues and helping to deliver an outstanding customer experience while developing your technical knowledge and commercial skills.

Key Responsibilities

• Provide first line technical support to customers via telephone, email and remote support tools.
• Investigate and troubleshoot technical issues, escalating more complex cases where required.
• Manage support tickets from initial logging through to resolution, ensuring customers are kept informed.
• Maintain accurate records and documentation within the support system.
• Assist with preventative maintenance activities and system health checks.
• Support senior engineers with technical projects and customer solutions.
• Work collaboratively with colleagues, customers and third party suppliers.
• Continuously develop your technical knowledge through structured training and on the job learning.

About You

We're looking for someone who is enthusiastic, eager to learn and has a genuine passion for technology.

Ideally you'll have:

• A degree in IT, Computer Science, Cyber Security, Software Engineering, Electronic Engineering or a related discipline.
• Strong analytical and problem solving skills.
• Excellent communication skills and the confidence to speak with customers professionally.
• A logical approach to troubleshooting technical issues.
• Good organisational skills with the ability to prioritise your workload.
• A willingness to learn new technologies and develop your technical expertise.
• Good working knowledge of Microsoft Office applications.

It Would Be Great If You Also Have

• Previous work experience gained through a placement year, internship, part time role or customer facing position.
• Exposure to IT support, helpdesk, hardware, networking or workplace technology.
• Experience using ticketing or service management systems.

What's on Offer

• Salary of £25,000 - £30,000 per annum.
• Hybrid working.
• Full training and ongoing mentoring from experienced technical professionals.
• Clear career progression within a growing technology business.
• Exposure to a wide range of customers, technologies and technical environments.
• A supportive, collaborative team committed to helping you develop your career.

We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.