Graduate Technical Support Coordinator

Find Apprenticeships; Fetcham; On-site; GBP 28,000; Full time

Job summary

A leading company in the technical sector is seeking a Graduate Technical Support Coordinator to join their dynamic team. This role offers an excellent opportunity for recent engineering graduates to develop their skills while providing exceptional customer support. Enjoy a competitive salary, exceptional training, and a supportive work environment fostering growth and innovation.

Benefits

23 days of annual leave + bank holidays

Generous pension scheme

Training opportunities

A day off for your birthday

Free car parking

Qualifications

• Recent graduate with a solid technical background in Engineering.
• Familiarity with service delivery processes and tools.
• Ability to handle multiple tasks and strong problem-solving skills.

Responsibilities

• Provide technical support to customers and log queries.
• Prepare quotations and follow up with customers.
• Coordination of service orders and maintain accurate records.

Skills

Organizational skills

Problem-solving

Communication

Education

Degree in Engineering (Mechanical, Electrical, or similar)

HNC/HND qualification

Tools

Sage

SharePoint

HubSpot

Microsoft Office

Job description

Graduate Technical Support Coordinator
Location: Leatherhead
Salary: Up to £28,000
Hours: Monday Friday, 8:30am 5:30pm

Why Join Us?
Are you a recent engineering graduate looking to kick-start your career in a supportive, innovative, and rapidly growing company? We re offering a fantastic opportunity to join a well-established team that provides exceptional training and encourages continuous skill development. This role is perfect for someone who thrives in a technical environment and is eager to learn and grow alongside experienced professionals.

What We Offer:

• Competitive salary of up to £28,000
• 23 days of annual leave + bank holidays
• Generous pension scheme
• Training opportunities to build and enhance your skill set
• A day off for your birthday
• Free car parking for a hassle-free commute

About the Role:
As a Graduate Technical Support Coordinator, you'll be a key member of our dynamic technical team, helping us provide outstanding service to our customers. This is an ideal opportunity for a technical graduate to gain hands-on experience in the field while working alongside skilled engineers.

Your key responsibilities will include:

• Providing prompt, efficient, and knowledgeable responses to technical customer queries, both directly and through team collaboration.
• Logging technical calls and customer interactions accurately using HubSpot.
• Preparing detailed, timely quotations and following up with customers to resolve any queries.
• Entering service orders into Sage and processing engineering service reports through to invoicing.
• Working with the credit control team to resolve any payment or invoice disputes.
• Reviewing and filing engineer reports in SharePoint.
• Coordinating with purchasing to ensure spare parts availability and timely order processing.
• Regularly updating Work Instructions to keep processes efficient and accurate.
• Identifying opportunities for continuous improvement and providing constructive feedback to the team.

What We're Looking For:
We re looking for a recent graduate with a passion for technology, a solid technical background, and an eagerness to develop new skills in a hands-on role. The ideal candidate will have:

• A degree (or equivalent qualification) in Engineering (Mechanical, Electrical, or similar), or an HNC/HND qualification.
• Familiarity with technical processes, service delivery, and on-site procedures (e.g., installation, troubleshooting).
• Understanding of the full-service order workflow from initial inquiry to invoicing and payment.
• Experience with tools like Sage, SharePoint, HubSpot, and Microsoft Office.
• Excellent organizational and time-management skills, with the ability to juggle multiple tasks.
• Strong problem-solving abilities and an eagerness to tackle technical challenges.
• A proactive, can-do attitude, with the flexibility to assist in areas beyond your core role.
• Excellent written and verbal communication skills, with the ability to confidently engage with both customers and internal teams.
• A team player who enjoys contributing to process improvements and working collaboratively.

Why You'll Love Working Here:
At our Clients Company, they believe in empowering our employees and supporting your career growth. With a focus on continuous improvement, you ll get the chance to work on exciting technical challenges, gain hands-on experience, and develop skills that will open up a range of career opportunities in the engineering sector.

Ready to take your first step towards an exciting technical career? Apply today and be part of a growing company that values your talent and supports your professional growth!