Graduate Technical Engineer

ENTERPRISE RECRUITMENT LTD; Bingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is looking for a recent graduate to manage a hardware product, providing essential support to customers and internal teams. The ideal candidate should have a passion for hardware, particularly in the areas of telematics, networking, video, and CCTV. Responsibilities include testing and troubleshooting systems, managing helpdesk tickets, and engaging in technical discussions with customers. Strong analytical and communication skills are essential for this role, offering an exciting opportunity for those eager to grow in this field.

Qualifications

• Passion for hardware, especially in electronics or tech.
• Strong ability to engage in technical conversations.

Responsibilities

• Manage hardware product and support customers and internal teams.
• Test and troubleshoot CCTV systems, DVRs, IP cameras, and routers.
• Manage helpdesk tickets and provide technical support.

Skills

Analytical skills

Communication skills

Networking

Tools

NVIDIA Jetson

VMS

Job description

We seek a recent graduate to manage a hardware product, offering support to customers and internal teams while staying updated on industry advancements. The ideal candidate will have a passion for hardware, specifically in telematics, networking, video, and CCTV, with strong analytical and communication skills.

Key Responsibilities

Technical Product Management

• Understand hardware and software products deeply.
• Identify new product opportunities and stay current with technology trends.

Testing, Evaluation, and Product Management

• Test and troubleshoot CCTV systems, DVRs, IP cameras, routers, and VMS software.
• Support AI development projects using edge computing hardware like NVIDIA Jetson.

Technical Support and Communication

• Manage helpdesk tickets from start to finish.
• Provide technical support via phone and email.

Ideal Candidate Profile

• Passion for hardware, especially in electronics or tech. Experience with CCTV or networking is beneficial but not essential.
• Strong ability to engage in technical conversations and work independently.

Knowledge and Skills

• Networking (20%): IP, DNS, FTTP, VPN, 4G/5G, Wi‑Fi, IoT.
• Hardware (40%): IP Cameras, Analogue Cameras, DVRs, Routers, GPS trackers, compliance with certifications, edge processing.
• Software (40%): VMS, Cloud server deployments, Video streaming tools and codecs.