Graduate Service Delivery Analyst, IT & Digital, Warwick
National Grid
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Benefits offered by this job
Job summary
National Grid in Warwick is seeking a Graduate Service Delivery Analyst to join the IT & Digital function. You’ll gain hands-on experience in IT service management, working with business users, IT teams and suppliers to improve critical applications and services.
You’ll develop skills in service delivery, stakeholder management and data analysis while supporting operational excellence in a critical energy infrastructure environment.
Qualifications
- Minimum 2:2 in Information Systems/Technology, CS or Software Eng, or related degree.
- Graduate with interest in technology, digital services and IT supporting business outcomes.
Responsibilities
- Monitor and improve delivery of business-critical applications.
- Analyse service data and trends to identify issues and improvements.
- Collaborate with business users, IT, and suppliers to resolve issues and implement improvements.
- Support service reviews with reports and insights on quality and supplier performance.
- Prepare new or changed services for operational support with documentation and handovers.
- Maintain accurate service information and dependencies for effective service management.
- Contribute to continuous improvement by identifying root causes of recurring issues.
Skills
Education
Job description
Our IT & Digital function is using new and disruptive technologies to help improve how we do our job – through cloud computing, artificial intelligence or machine learning to name just a few. From IT support to data, security to new technologies, we partner with the business to achieve our overall vision to be at the heart of a clean, fair and affordable energy future.
Within IT&D, the Delivery team partner with National Grid Ventures (Interconnectors) to manage the IT applications and services that enable the safe and reliable operation of our subsea interconnectors with mainland Europe. Working across the business, IT teams and suppliers, the team helps keep services resilient, drives continual improvement and ensures technology delivers value to users and stakeholders.
As a Graduate Service Delivery Analyst, you'll gain hands-on experience in IT service management, helping to improve business-critical applications and services. Working alongside business users, technical teams and suppliers, you'll develop skills in service delivery, stakeholder management, problem solving and data analysis, while learning how digital services support critical energy infrastructure and operational excellence.
You'll help ensure critical IT services supporting National Grid's interconnector operations are reliable, well-managed and continually improving.
- Monitor service performance and support the day-to-day delivery of business-critical applications.
- Analyse service data and trends to help identify issues, improve performance and support decision-making.
- Work with business users, IT colleagues and suppliers to resolve issues and deliver service improvements.
- Support service reviews, creating reports and insights that help track service quality and supplier performance.
- Help prepare new or changed services for operational support, including documentation, handovers and readiness activities.
- Maintain accurate service information, records and dependencies to support effective service management.
- Contribute to continuous improvement initiatives, helping identify root causes of recurring issues and opportunities to enhance the service experience.
You'll need to achieve a minimum 2:2 in Information Systems/Technology, Computer Science or Software Engineering, Business Information Systems/Business Management or a closely related degree discipline.
It doesn't matter when you graduated or whether you're currently studying towards your qualification. We're looking for graduates who are interested in technology, digital services and how IT supports business outcomes, and who are eager to develop their analytical, problem-solving and stakeholder management skills in a real-world environment.
This role is subject to National Security Vetting (NSV) at Security Check (SC) level in addition to our standard background checks. You must hold, or be eligible to hold, a valid British passport and meet the minimum residency requirement of having lived continuously in the UK for the previous five years. We encourage applications from candidates who meet the essential qualification requirements and are prepared to undergo and maintain the necessary security clearance throughout their employment. Full GOV.UK Guidance can be found here.
This role is based in National Grid House, Warwick and may offer flexible hybrid working, where possible. You'll be expected to travel occasionally as part of your role to National Grid Offices and Interconnector sites.
We are proud to offer a starting salary of £38,289 with annual salary increases throughout the programme.
As a first step in your career within the energy industry, our Graduate Programme offers a unique opportunity to develop your skills, gain valuable experience, and build a long-term career with National Grid.
Alongside a tailored development programme designed to power your career at National Grid, you'll also enjoy a range of fantastic rewards and benefits, including:
- 26 days' annual leave, plus statutory holidays.
- Access to flexible benefits, including cycle-to-work and holiday buy/sell schemes.
- The opportunity to participate in our Sharesave and Share Incentive Plans.
- You'll develop well-rounded skills through practical experience.
- A £2,000 joining bonus upon starting the programme.
- A £2,400 payment upon successful completion of the programme.
- An accommodation allowance of up to £200 per month as you move around the business during placements.
- Additional annual leave when moving between placements, plus support with relocating your personal belongings.
- Dedicated mentoring, regular feedback, networking opportunities, and volunteering opportunities to support your development.
- A permanent role with National Grid upon successful completion of the programme.
As you'll be joining our 18-month graduate programme, you'll have a tailored development pathway to support you as you develop a wide range of leadership, business, and technical skills. You'll attend in-person and virtual development sessions throughout your programme to equip you with the essential skills required, as you begin your career at National Grid. We're committed to the personal development of our colleagues so as well as the support from your line manager as you navigate your new role, you'll also have access to 1:1 coaching and a mentor, from a previous cohort to help you transition from campus to corporate life.
All graduates complete the core development programme to develop key skills such as how to make an impact, giving feedback and presentation skills. Aligned to our IT & Digital pathway you'll develop your IT technical skills including AGILE and Scrum. You'll also gain important insights in engineering and electricity to help broaden your understanding of our business and industry.
We believe in the importance of getting as much on-the-job experience as possible and to do this, you will complete three 6-month placements, across the UK, designed to deepen your understanding of your speciality but to also broaden your knowledge of our business. At the end of your 18-month programme you'll return to your initial placement area to kickstart your career.
National Grid is the UK's critical energy infrastructure company, operating the electricity network and infrastructure that connects millions of people to the energy they use every day, supporting homes, businesses and communities across England and Wales.
We know the future of energy won't be shaped by what we know today. It will be shaped by what's possible tomorrow. That's why we're investing in the next generation of talent, giving apprentices, undergraduates and graduates the opportunity to learn from experts, gain hands-on experience and contribute to work that matters from day one.
Are you ready to unlock the power of the possible?
You can apply for only one opportunity across all Early Careers and Career Changer programmes. Before applying, pleaese carefully review all available programmes and choose the one that best matches your interests and career goals.
We recruit on a rolling basis across our Early Careers Roles. We may close our vacancies early once we have enough applications. We therefore encourage you to apply as early as possible.
National Grid's Early Careers opportunities in the UK are open to all applicants who meet the eligibility criteria including an existing and valid right to work in the UK. As part of the application process this will need to be evidenced and verified before you can start the programme.
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.
From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.
Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.
We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.
Your salary is reviewed each year against the market for your role, skills, knowledge and experience.
Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.
Generous pension plan with company contributions up to 12%.
Private medical insurance for self and family.
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