Graduate Service Delivery Analyst

Capgemini; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Graduate Service Delivery Analyst, where you'll provide IT service management expertise and build strong client relationships. This role offers a unique opportunity to support growth, innovation, and continuous service improvement while preparing for a future as an Engagement Manager. With a focus on learning and development, you'll have access to numerous training opportunities and certifications. If you're passionate about technology and eager to make a meaningful impact, this role is perfect for you!

Benefits

Training and Development Opportunities

Access to 250,000 Courses

Inclusive Environment

Employee Networks

Qualifications

• Impressive communication and logical thinking skills are essential.
• Client-facing experience is beneficial for this role.

Responsibilities

• Provide IT service management expertise to transform client operations.
• Assist the Service Engagement Manager in delivering contracted services.

Skills

Communication Skills

Logical Thinking

Client-facing Experience

Understanding Client Needs

Resilience

Enthusiasm for Technology

Education

Bachelor's Degree

Job description

Graduate Service Delivery Analyst

JOB LISTING DETAIL

Role: Graduate Service Delivery Analyst

Locations: Birmingham, Cardiff, Glasgow, London Holborn, Manchester and Woking

Global Grade: A2

Intake Date: April

YOUR ROLE

As a Service Delivery Analyst working within Application Development and Maintenance (ADM), you will provide IT service management expertise that will transform how our clients conduct their day-to-day business. You will assist the Service Engagement Manager to deliver contracted services to our clients in line with ITIL principles. In this varied delivery role, you will build strong team and client relationships, support growth, innovation, and continuous service improvement. On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service.

YOUR SKILLS AND EXPERIENCE

• Impressive communication skills, logical thinking, an ability to prioritise and meet multiple deadlines with the capacity to understand client needs, and resilience to work in a challenging and fast-paced environment.
• Client-facing experience beneficial.
• A genuine enthusiasm for technology and its transformational impact.

Security Check (SC) Clearance: To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Note: You will have lived in the UK for the last five years with no more than 28 days out of the country. You may be required to work away from home during the week after the initial training period.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, supported by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible.

Impactful Experiences:

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities, access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications, and much more.

WHAT YOU’LL LOVE ABOUT WORKING HERE

Join our diverse and vibrant organisation, with a culture that fosters a sense of belonging. Our inclusive environment and employee networks support you. We want you to have opportunities to build a career with meaningful work and strong connections.

EMPOWER PROGRAMME

As a graduate at Capgemini, you will embark on our two-year Empower Programme which aims to equip you with the capabilities that you need to succeed in this rapidly changing world of work. Throughout the programme, you will have the opportunity to connect with graduates from across the business, interact with our senior leaders, and hear from a wealth of experts.

WHY YOU SHOULD CONSIDER CAPGEMINI

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.

REWARD

Ref. code: 94418

Posted on: 20 Dec 2024

Experience Level: Students/Graduates

Contract Type: Permanent

Location: Woking, GB; Manchester, GB; Cardiff, GB; Glasgow, GB; Birmingham, GB; London, GB

Brand: Capgemini

Professional Community: Delivery Excellence