Sr Analyst III_Service Delivery

DXC Technology Inc.; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Senior Analyst in Service Delivery, where you will play a pivotal role in managing and maintaining IT infrastructure services. This exciting position offers the opportunity to work with cutting-edge technologies and contribute to significant projects that drive digital transformation. You'll collaborate with a global team of experts, ensuring operational efficiency while enhancing your technical skills in a dynamic environment. If you're passionate about technology and eager to grow your career in IT service delivery, this is the perfect opportunity for you.

Benefits

Competitive Salary

Career Growth Opportunities

Flexible Work Environment

Exposure to Cutting-Edge Technologies

Professional Development

Qualifications

• 1+ years of experience in IT infrastructure and service delivery.
• Strong analytical skills with a focus on technical support.

Responsibilities

• Provide technical support for infrastructure services and troubleshoot issues.
• Monitor and maintain IT infrastructure performance and security.

Skills

Technical Support

Data Analysis

Problem-Solving

Infrastructure Technology Analysis

Education

Bachelor's Degree in Relevant Field

Advanced Degree (Preferred)

Tools

IT Service Management (ITSM) Tools

CompTIA A+

AWS Certified Cloud Practitioner

Microsoft 365 Certified: Fundamentals

Job description

Sr Analyst III_Service Delivery page is loaded

Sr Analyst III_Service Delivery

Apply locations GBR - ANY CITY time type Full time posted on Posted 4 Days Ago job requisition id 51538586

Job Description:

Job Title: Senior Analyst – Service Delivery

Location: Central London

Employment Type: Permanent

Salary: Competitive

Please note this role will be based on site in our Central London Office, 5 days per week.

About DXC Technology

DXC Technology is a global leader in IT services, helping businesses modernize and transform through technology-driven solutions. Our expertise spans cloud computing, cybersecurity, analytics, and automation, enabling organizations to operate more efficiently while maintaining security and compliance.

Job Description Summary

We are looking for a Senior Analyst III – Service Delivery to join our team. This role is critical in designing, deploying, managing, and maintaining infrastructure services and end-user technologies. The ideal candidate will have a foundational understanding of IT infrastructure and service delivery, with a focus on providing excellent technical support and maintaining operational efficiency.

Key Responsibilities

• Provide technical support for infrastructure services, troubleshooting and resolving issues.
• Participate in infrastructure deployment and migration projects, supporting implementation activities.
• Monitor and maintain the availability, performance, and security of IT infrastructure.
• Work closely with internal teams and stakeholders to understand and meet business infrastructure needs.
• Assist in the creation and maintenance of documentation, including incident logs, system records, and process guidelines.
• Ensure adherence to industry best practices and DXC Technology standards in infrastructure service delivery.
• Continuously develop technical skills and stay updated with emerging IT trends and technologies.

Basic Qualifications

• Bachelor’s degree in a relevant field or equivalent professional experience.
• Experience in IT infrastructure, with at least 1 year in a similar role.
• Hands-on experience in infrastructure technology analysis, support, and troubleshooting.
• Strong data analysis and problem-solving skills, with the ability to assess technical issues and suggest solutions.
• A strong desire to learn and grow in a technical role within a fast-paced IT environment.

Preferred Qualifications

• An advanced degree in a relevant field is a plus.
• Relevant IT certifications such as:
• CompTIA A+ (for foundational IT support skills)
• AWS Certified Cloud Practitioner (for cloud computing knowledge)
• Microsoft 365 Certified: Fundamentals (for end-user service delivery expertise)
• Experience working with IT Service Management (ITSM) tools and familiarity with incident management processes.

Why Join DXC Technology?

• Work with a global team of industry-leading professionals in IT service delivery.
• Gain exposure to cutting-edge technologies and innovative solutions in cloud computing, security, and automation.
• Opportunities for career growth, learning, and professional development.
• Competitive salary, benefits, and a flexible work environment.

If you are passionate about technology and eager to build a career in IT service delivery, we encourage you to apply and join DXC Technology’s mission to drive digital transformation worldwide.