Graduate Programme Delivery Executive - Customer Experience

Ipsos; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing services

Work from anywhere up to 4 weeks

Job summary

Ipsos in London is offering a 12-month Graduate Programme Delivery Executive role within Customer Experience teams. You will support across Client Success and Operations, contributing to Ipsos’ global CX study across 80+ markets.

The role involves collaboration with client management, sample operations, and technology to design, manage, and deliver customer experience programmes for major brands. You will engage with internal Project Management and Insights teams, while contributing to AI

Qualifications

• Analytical mindset and data interpretation.
• Strong communication and storytelling to convey insights.

Responsibilities

• Support change request (CR) processes and update tickets on Zoho.
• Attend internal and client meetings; document actions and requirements.
• Help maintain project documentation, trackers and process guidance.
• Assist in resolving sample and operational queries.
• Support testing, QA and operational readiness activities.
• Build knowledge of CX platforms and programme operations.
• Identify opportunities for process improvement using AI and automation.

Skills

Analytical

Communication

Stakeholder mgmt

Problem solving

Teamwork

Curiosity

Growth mindset

AI tools

Tools

Zoho

Job description

Graduate Programme Delivery Executive - Customer Experience

Application Deadline: 4 September 2026

Department: Graduate

Employment Type: Full Time

Location: London

Compensation: GBP 28,000 / year

Description

Are you driven by data and passionate about insights? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions.

This role sits across Client Success and Operations delivery teams. You will work on Ipsos biggest CX Programme, a global study that runs across 80+ markets.

Working alongside specialists in client management, sample operations, programme delivery and technology, you will gain exposure to all aspects of how Ipsos designs, manages and delivers customer experience programmes for a leading global automotive brand.

You will also collaborate regularly with internal Project Management, Insights teams, as well as directly with our clients.

We also encourage you to contribute to AI initiatives, automation projects and continuous improvement activities that help increase efficiency, simplify processes and reduce manual effort across programme delivery.

The Role

You will become a key member of the programme team, helping to connect client requirements, operational processes and delivery activities that will positively impact our clients.

Through exposure to multiple functions and specialisms, you will develop a broad skillset, creating a strong foundation for future career progression within Ipsos.

Some of your day-to-day responsibilites will include:

• Support change request (CR) processes and monitor progress of actions by communicating and updating tickets on Zoho platform.
• Attend internal and client meetings and help document actions and requirements.
• Help maintain project documentation, trackers and process guidance.
• Assist in resolving sample and operational queries.
• Support testing, quality assurance and operational readiness activities where required.
• Build knowledge of customer experience platforms and programme operations.
• Identify opportunities for process improvement and operational efficiencies by utilising AI and automation tools

About You

We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore we are looking for:

• An interest in customer experience and how businesses use customer feedback to improve performance.
• An analytical and problem-solving mindset, focused on not only interpreting data but also understanding the "why" behind insights.
• Effective communication and storytelling skills, the ability to derive actionable insights from data and present them in a clear and engaging way for diverse audiences.
• Commercial awareness and client-focused mindset, with a genuine passion in understanding client needs and delivering impactful, value-driven solutions.
• Curiosity and learning agility, with a desire to explore new ideas, technologies and emerging trends.
• Creativity and innovation to think outside the box and bring fresh, impactful ideas to life.
• Embraces collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths.
• Strong organisational and attention to detail skills, with a commitment to accuracy and integrity in every task.
• Strong stakeholder management and relationship-building skills, working effectively across teams and with clients.
• A focus on self-awareness and a growth mindset, driven to succeed and make a real impact, with a willingness to reflect, learn, and grow.
• An aptitude for leveraging AI tools and techniques to enhance research and insights, in line with Ipsos' standards and policies.

Desirable

• Exposure to data analysis, reporting or dashboard tools and use of AI tools.

Along with

• The unrestricted right to work in the UK.

Why Ipsos

Launch your career with our 12-month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in-depth knowledge to excel as a top researcher. Benefitting from extensive, best-in-class training covering technical, research, personal, and client-focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation.

After completing the programme, you will be eligible for promotion to further your career at Ipsos. You will also have the chance to work towards the MRS Advanced Certificate, a recognised research qualification.

Benefits

• 25 days' holiday that increases to 30 days over time, plus an extra day off for your birthday
• Industry-leading Graduate Programme to kickstart your career with top training and development opportunities
• Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events
• Interest-free Future Talent Loan of up to GBP 1,000, providing optional support for unexpected costs so you can focus on starting your career
• Work from anywhere for up to 4 weeks each calendar year (subject to relevant Right to Work requirements)
• Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support
• Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others
• Company paid Curiosity & ESG Days
• Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace

Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in-person assessment centre at our London office on the 8th October and we are looking for candidates to start on 2nd November.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.

To find out more, please check out our TikTok page: https://www.tiktok.com/@ipsosnextgen