Associate Director-Observer

Marketing Management Analytics, Inc.; Harrow; Hybrid; GBP 90,000 - 110,000; Full time

Benefits offered by this job

25 days annual leave

Pension contribution

Life assurance

Job summary

Ipsos Observer is a specialist team delivering bespoke research solutions that help organisations understand customer behaviour, public opinion, and market trends. As an Associate Director, you will lead the execution and delivery of complex research programmes, ensuring clients receive high-quality fieldwork, robust data, and actionable insights.

You will own key client relationships, help grow accounts, and lead sizeable project teams.

Qualifications

• Significant experience in quantitative market research or related environments.
• Proven success managing complex research projects and client relationships.
• Experience leading and developing project teams.
• Commercial awareness with ability to drive revenue and growth.

Responsibilities

• Lead successful execution and delivery of complex research programmes.
• Own key client relationships and identify opportunities for growth.
• Manage sizeable project teams and ensure profitability.

Skills

Market research leadership

Client relationship management

Team leadership

Quantitative research

Tools

SPSS

R

Power BI

Job description

Are you an experienced market research leader looking for the opportunity to shape high-profile client programmes, drive commercial growth, and lead talented teams? Do you thrive in a fast-paced, collaborative environment where your insights and leadership create real impact? If so, we'd love to hear from you.

About the Role

Ipsos Observer is a specialist team delivering bespoke research solutions that help organisations understand customer behaviour, public opinion, and market trends. Working across a broad range of sectors including government, academia, charities and commercial organisations, the team delivers both continuous and ad hoc research projects in the UK and internationally.

As an Associate Director, you will play a pivotal leadership role within a growing and ambitious team. You'll lead the successful execution and delivery of complex research programmes, ensuring clients receive high-quality fieldwork, robust data, actionable insights and strategic recommendations. You'll take ownership of key client relationships, helping to grow existing accounts while identifying opportunities for new business development and revenue generation.

Working alongside Directors and senior colleagues, you'll lead sizeable project teams, manage project profitability, and collaborate with global Ipsos colleagues to deliver impactful research solutions. This is an excellent opportunity for a commercially minded research professional who enjoys combining client leadership, business growth and people management in a dynamic environment.

About You

• Significant experience within quantitative market research, consumer insights or related research environments.
• Proven success managing complex research projects and developing strong client relationships.
• Experience leading, developing and motivating individuals and project teams.
• Strong understanding of research methodologies and a passion for delivering high-quality insights.
• Experience contributing to commercial growth, revenue generation and account development.
• Proficiency in AI use and adoption to enhance day-to-day research and business activities.
• Strong research skills including questionnaire and study design, project management, sampling and analytical techniques.
• Commercial awareness with the ability to understand client challenges and identify opportunities.
• Strong numerical and analytical capabilities with excellent attention to detail.
• Experience managing project finances, budgets and profitability.
• Knowledge of research and analytics tools such as SPSS, R, Power BI or equivalent platforms.

Behaviours:

• Curiosity and lifelong learning
• Leadership and social influence
• Collaboration and relationship building
• Analytical and critical thinking
• Creative problem solving
• Customer and service orientation
• Resilience, flexibility and adaptability
• Empathy and active listening
• Talent development and coaching

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.

Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

About the Team

Observer offers fast and on-demand access to real consumers, citizens and business across all markets and modes. With a flexible service model, we provide a high-end 24/7 DIY platform for clients to build their own surveys as well as assisted service for those who prefer to work directly with a researcher. We are specialized in survey management, data collection and data delivery, well suited to clients that don't need analysis and recommendations, but still require execution delivered in a format that helps them run analysis quickly and accurately with data they can trust.

About Us

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

Job Info

• Job Identification 9258
• Job Category Research
• Posting Date 08/03/2026, 03:41 PM
• Locations Harrow, England, United Kingdom London, England, United Kingdom (Hybrid)