Graduate Operations Associate

Cooper & Hall Limited; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property technology company based in London seeks an Operations Associate to facilitate seamless transitions for landlords and tenants. The role involves managing the tenancy progression pipeline, ensuring compliance with housing regulations, and delivering exceptional customer service. You will play a vital part in a rapidly growing team, ensuring that operational efficiencies improve the renting experience, all while being part of a diverse and inclusive work culture.

Benefits

Annual Leave: 24 days leave + your birthday off

Modern, state of the art offices

Employee Perks: discounts for stores, cinema etc

Yearly Half Day Charity Day

Office Social Events (Summer and Winter Parties)

On site Gym access, showers

Weekly Friday 5pm Happy Hour

Opportunities to upskill through Learning and Development Programme

Qualifications

• Experienced in organizing tasks and ensuring projects are completed efficiently.
• Strong ability to build positive customer relationships.
• Exceptional attention to detail and proactive problem-solving skills.

Responsibilities

• Manage Tenancy Progression pipeline and ensure compliance with relevant legislation.
• Conduct introductory calls and manage tenant needs to achieve move-in milestones.
• Collaborate with the sales team and manage third-party tenancy services.

Skills

Excellent Communication Skills

Project Management

Administration

Customer Service Excellence

Detail-Oriented Problem Solving

Job description

About the Role

As an Operations Associate, you’ll play a key role in ensuring smooth transitions for landlords and tenants. Your responsibilities include:

• Responsible for Tenancy Progression pipeline, known as our Race to Contract, keeping on track through core KPIs.
• Championing a customer-first approach by conducting introductory calls, daily check-ins, and prioritising tenant needs to achieve move-in milestones.
• Staying on top of and ensuring compliance with relevant legislation and maintaining up-to-date knowledge of policy changes, including but not limited to Tenancy Agreements, HMO regulations, Gas & Electrical Safety Standards, Landlord and Tenant Law, and Fire Safety Regulations.
• Collaborating closely with the sales team to efficiently transition deals into tenancies, particularly resolving challenges that may arise.
• Coordinating and managing third-party tenancy services.
• Overseeing logistics such as pre-tenancy maintenance arrangements.
• Monitoring deposit registration processes to ensure regulatory compliance.
• Contributing to departmental growth through ad-hoc projects aimed at improving efficiency and enhancing the customer journey.

About You:

• Excellent Communication Skills: Whether it’s written or verbal, you know how to deliver information clearly, diplomatically, and professionally.
• Project Management: You are experienced in organising tasks, setting priorities, and ensuring projects are completed efficiently and on time.
• Administration: You excel at streamlining processes, maintaining organisation, and handling administrative tasks with precision.
• Customer Service Excellence: You provide exceptional support, building strong relationships and delivering a positive customer experience.
• Detail-Oriented Problem Solver: You have exceptional attention to detail and are always thinking two steps ahead.

Working with us:

Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good!

Benefits:

• Annual Leave: 24 days leave + your birthday off
• Modern, state of the art offices
• Employee Perks: discounts for stores, cinema etc
• Yearly Half Day Charity Day
• Office Social Events (Summer and Winter Parties)
• Culture Club: ad hoc events for notable dates (St. Patrick’s day, Diwali, Movember), Mental Health Champions, CSR opportunities
• On site Gym access, showers (towels & shower gel), and indoor bike storage
• Weekly Friday 5pm Happy Hour in the office
• Opportunities to upskill in your career through our Learning and Development Programme

Diversity and Inclusion

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process.