Graduate IT Service Delivery Analyst (Hybrid)

National Grid Plc; Warwick; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

26 days' annual leave

Competitive pension scheme

Flexible benefits (cycle-to-work, buy/

Sharesave and Share Incentive Plans

Joining bonus £2,000

Completion bonus £2,400

Accommodation allowance up to £200/mo

Relocation/placement support

Mentoring and networking opportunities

Job summary

National Grid is offering a 18-month Graduate Programme in Warwick for a Service Delivery Analyst. You will gain hands-on experience in IT service management, working with business users, IT colleagues and suppliers to improve critical applications and services.

You’ll develop analytical, problem-solving and stakeholder management skills while learning how digital services support critical energy infrastructure and operational excellence.

Qualifications

• Minimum 2:2 in Information Systems/Technology, Computer Science or Software Engineering, Business Information Systems/Business Management or a closely related degree discipline.
• Graduate–level role with focus on technology, digital services and how IT supports business outcomes.

Responsibilities

• Monitor service performance and support the day-to-day delivery of business-critical applications.
• Analyse service data and trends to help identify issues, improve performance and support decision‑making.
• Work with business users, IT colleagues and suppliers to resolve issues and deliver service improvements.
• Support service reviews, creating reports and insights that help track service quality and supplier performance.
• Help prepare new or changed services for operational support, including documentation, handovers and readiness activities.
• Maintain accurate service information, records and dependencies to support effective service management.
• Contribute to continuous improvement initiatives, helping identify root causes of recurring issues and opportunities to enhance the service experience.

Skills

Analytical thinking

Stakeholder management

Problem solving

Team collaboration

Education

2:2 degree in Information Systems/Technology or CS/SE or Business Info Systems/Business Management

Tools

AGILE

Scrum

Job description

National Grid is offering a 18-month Graduate Programme in Warwick for a Service Delivery Analyst. You will gain hands-on experience in IT service management, working with business users, IT colleagues and suppliers to improve critical applications and services.

You’ll develop analytical, problem-solving and stakeholder management skills while learning how digital services support critical energy infrastructure and operational excellence.