Graduate Entry-Level: Support Analyst

JR United Kingdom; Maidstone; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

Une entreprise dynamique à Maidstone recherche un Support Analyst pour joindre une équipe motivée et résoudre des problèmes techniques dans le secteur SaaS. Ce rôle hybride combine des tâches de bureau et des déplacements chez les clients, avec des opportunités de progression vers des postes de Senior ou Lead Analyst. Les candidats idéaux ont un diplôme analytique, d'excellentes compétences en résolution de problèmes, et un réel engagement envers un service de haute qualité.

Benefits

Opportunités de certifications reconnues dans l'industrie

Plan de formation complet et mentorat

Évolution de carrière avec des évaluations basées sur la performance

Qualifications

• Diplôme (2:1 ou plus) dans un domaine analytique.
• Excellents résultats aux A-Levels.
• Capacité à apprendre rapidement et à appliquer de nouveaux concepts technologiques.

Responsibilities

• Résoudre les requêtes clients et les problèmes techniques.
• Aider à configurer le système selon les besoins des clients.
• Établir des relations professionnelles en offrant un soutien continu.

Skills

Problem-solving

Communication

Analytical skills

Education

Degree in an analytical field (e.g., Maths, Economics)

Job description

Graduate Entry-Level: Support Analyst, Maidstone

Client:

WeAreAspire

Location:

Maidstone, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst!

Location: Maidstone, UK (Hybrid role - Office-based with some travel to customer sites)

Salary: £28,500 (rising to £30,500 after training period)

Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team!

What You'll Do:

• Troubleshoot and resolve customer queries and technical issues
• Provide advice on optimising system functionalities for users
• Help customers configure the system to meet their specific business needs
• Build professional relationships by offering ongoing support
• Work with internal teams to test and enhance system performance
• Structured career path with regular feedback and clear targets
• Opportunities for growth into Senior or Lead Analyst roles
• Early responsibility for mentoring and guiding colleagues

Who We're Looking For:

• A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
• Strong A-Level results
• Excellent problem-solving and communication skills
• Ability to quickly learn and apply new concepts in technology
• Team-focused with a passion for delivering high-quality service

Training & Growth:

• Comprehensive initial training and close mentoring
• Ongoing opportunities for industry-recognised certifications
• Work with a motivated and focused team
• Clear career progression with performance-based reviews
• Salary £28,500, rising to £30,500 after training period

Ready to join a company where you can grow and make a real impact? Apply now to start your journey!

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We Are Aspire Ltd is a Disability Confident Committed employer