Graduate Engineer

Simulation Solutions Ltd.; Stockport; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Annual Discretionary Bonus

Pension

Job summary

Simulation Solutions Ltd. in Stockport is seeking a Graduate Engineer to join our team, focusing on the design and build of inspection and simulation machines.

This is a full-time, permanent role based in Stockport with national and international travel. Key responsibilities include technical support, system management, documentation, customer engagement, and ensuring safety and regulatory compliance, with collaboration across design and product development.

Qualifications

• Bachelor's degree in Electrical or Electronic engineering or equivalent experience.
• Experience in a service engineering role is advantageous but training will be provided.
• Strong understanding of electrical or electronic systems.
• Soft skills include problem solving, communication, customer service, leadership, teamwork and adaptability.

Responsibilities

• Technical Support: diagnose and troubleshoot complex hardware and software issues.
• System Management: monitor performance, conduct audits, ensure reliability.
• Documentation & Reporting: maintain service activity records and configurations.
• Customer Engagement: build relationships and explain product functionality.
• Safety & Compliance: ensure activities meet policies and regulations.
• Collaboration: work with design and product development to implement improvements.

Skills

Electrical/Electronic systems

Problem-solving

Communication

Customer service

Leadership

Teamwork

Adaptability

Education

Bachelor's degree in Electrical or Electronic engineering

Job description

Graduate Engineer

Location: Stockport (with some national and international travel)

Salary: £28,000 - £30,000 + Annual Discretionary Bonus + Pension

Job Type: Full-time, Permanent

Based in Stockport, we are a specialist in the design and build of inspection and simulation machines. Due to continued growth, we are expanding our team and seeking a Graduate Engineer to join us. This is a fantastic opportunity to work on cutting-edge technology in a dynamic and growing business.

Key Responsibilities

Technical Support Provide technical support, diagnose and troubleshoot complex hardware and software issues, and support service interventions and projects.

System Management Work towards supporting and overseeing system performance, conduct regular audits and performance assessments, and ensure optimal system reliability.

Documentation & Reporting Maintain detailed records of service activities, system configurations, and equipment maintenance.

Customer Engagement Build strong relationships with customers, provide clear feedback, explain product functionality, and manage technical issues to maximize customer benefit.

Safety & Compliance Ensure all service activities comply with company policies, industry standards, safety regulations, and relevant legislation.

Collaboration Work with cross-functional teams, including design and product development, to resolve technical problems and implement system improvements.

Person Specification

Education: Bachelor's degree in Electrical or Electronic engineering or equivalent experience.

Experience: Experience in a service engineering role would be an advantage, but not essential as on-the-job training will be provided.

Technical Skills: Strong understanding of electrical, or electronic systems.

Soft Skills: Excellent problem-solving, communication, customer service, leadership, teamwork, and adaptability.

Additional Requirements:

• Willingness to travel nationally and internationally, work flexible hours, including evenings and weekends to meet service needs and respond to breakdowns
• Full UK driving license and a valid passport with no travel restrictions are essential.
• Flexibility, professionalism, and a proactive approach with drive to identify improvements, monitor service health and proactively address potential issues to prevent future problems.
• A commitment to service excellence and a desire to understand and respond to client problems.
• Must be eligible to work in the UK as visa sponsorship cannot be provided.