Graduate Customer Support Engineer – Atomic Spectroscopy

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Graduate Customer Support Engineer to join their dynamic team in London. This role involves supporting clients with on-site installation and maintenance of cutting-edge spectroscopy solutions. The ideal candidate will possess a recent degree in a Chemistry-related field and have hands-on experience with spectroscopy. With a focus on customer service and communication, you will ensure that laboratories run efficiently and effectively. Enjoy a permanent contract with excellent benefits, including career development opportunities and a supportive company culture. If you're ready to make a difference in the scientific community, this is the opportunity for you!

Benefits

Company Car

Private Health Care

Company Pension Scheme

Yearly Company Bonus

Stock Purchase Plan

Medical & Life Insurance

Career Development Opportunities

Outstanding Company Culture

Qualifications

• Recent university degree in Chemistry or related field required.
• Hands-on experience with spectroscopy solutions is essential.

Responsibilities

• Provide installation, maintenance, and training on spectroscopy solutions.
• Respond to customer needs and maintain service reputation.

Skills

Spectroscopy (ICP-MS, ICP-OES, AAS)

Customer Service

Communication Skills

Problem Solving

Proactive Approach

Education

Degree in Chemistry or related field

Job description

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Graduate Customer Support Engineer – Atomic Spectroscopy, London

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Client:

Agilent

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

29a96c5f0389

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Information about Agilent is available at.

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our spectroscopy solutions (ICP-MS, ICP-OES, AAS).

Your main responsibilities will be:

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedule service efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service

For this role, you will be working remotely combined with travel to customer sites (4-5 days per week, with occasional nights away) in the Cambridge / North London area (a company car will be available to you).

Qualifications

We are looking for an individual with the following background:

• A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc…)
• At least a first hands-on experience (internship/placement, university project or first position) with spectroscopy solutions (ICP-MS, ICP-OES, AAS)
• Full proficiency in English
• A valid driving license

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communication and interpersonal skills to interact with many internal and external partners.

What we offer:

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance…
• A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full-time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 50% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support