Graduate Customer Experience Project Manager

Cooper & Hall Limited; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking passionate graduates to embark on a rewarding career as a Graduate CX Project Manager. This dynamic role offers the chance to enhance customer experiences while working with cross-functional teams in a collaborative environment. You'll lead initiatives that drive customer-centric outcomes and contribute to the overall customer journey. With industry-leading training and mentoring, this program is designed to kickstart your career in a thriving global company. If you have a passion for problem-solving and a desire to learn, this opportunity is perfect for you.

Qualifications

• Strong organizational skills and attention to detail are essential.
• Ability to use data for insights and effective communication skills.
• Understanding of project management frameworks will be beneficial.

Responsibilities

• Lead cross-functional initiatives to enhance customer journey.
• Deliver projects on time with a focus on customer-centric outcomes.
• Coordinate with teams from marketing, product development, and IT.

Skills

Organizational Skills

Data Analysis

Project Management Frameworks

Effective Communication

Cross-Functional Coordination

Problem-Solving

Project Management Tools (Jira, Asana)

Education

Graduate Degree

Tools

Jira

Asana

Job description

Job Description

Calling all Graduates! Do you have a passion for customer experience? Are you motivated to solve problems and work with others to find solutions? Are you looking for an opportunity to kickstart your career with a dynamic role that offers industry-leading training and mentoring? Welcome to Sage.

Sage is a global FTSE 100 listed software company with big growth ambitions. We want to hear from individuals with interests in customer experience, technology, organisational behaviour, culture, human risk, communications, and data. You will be contributing to the enhancement of Sage's customer journey, so you will need to thrive on exploring new ideas and resolving challenges.

As a Graduate CX Project Manager at Sage, you will play a pivotal role in enhancing our customer journey across the Finance and ERP Division. You will lead cross-functional initiatives, working closely with teams from marketing, product development, operations, and IT to ensure seamless execution of customer experience improvement projects. Your mission will be to deliver projects on time, within scope, and with a focus on customer-centric outcomes.

Eligibility

To be eligible, you’ll need to be a Graduate, but we’re open to different degree disciplines. The following skills will also help you thrive in the role:

• Strong organizational skills with attention to detail.
• Data driven, able to use data to provide insights.
• Understanding of project management frameworks (Agile, Waterfall, Six Sigma).
• Effective communication and presentation skills.
• Ability to coordinate with cross-functional teams.
• Optimistic approach to problem-solving and a passion for learning.
• Ideally, you’ll have proficiency in project management tools (e.g., Jira, Asana).

Application Process

• Apply online with your CV/Resume.
• Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
• Video Interview: Complete a short video interview to bring your experience to life.
• Assessment Centre: If your video interview is successful, you’ll be invited to an Assessment Centre at one of our Sage offices.
• Graduate Programme: Successful candidates will join our Graduate Programme on 1 October 2025.

As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all, so if there are any adjustments that would help you thrive in the application process or beyond, please reach out to us at [e-mail].