Graduate Customer Experience Project Manager

TargetJobs UK; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic graduates for the role of Customer Experience Project Manager. This full-time position offers a unique opportunity to kickstart your career with extensive training and mentorship. You will collaborate with various teams to enhance the customer journey, driving projects that prioritize customer satisfaction. The ideal candidate will possess strong organizational skills, a data-driven mindset, and effective communication abilities. Join a forward-thinking company committed to inclusivity and innovation, and be part of a dynamic team that values your contributions.

Qualifications

• Recent graduates with a passion for customer experience are encouraged to apply.
• Strong organizational skills and a data-driven mindset are essential.

Responsibilities

• Lead cross-functional initiatives to enhance the customer journey.
• Deliver projects on time with a focus on customer-centric outcomes.

Skills

Organizational Skills

Data Analysis

Project Management Frameworks

Effective Communication

Team Coordination

Problem-Solving

Project Management Tools

Education

Graduate Degree

Tools

Jira

Asana

Job description

Graduate Customer Experience Project Manager

21 hours ago Be among the first 25 applicants

Job Description

Calling all Graduates! Do you have a passion for customer experience? Are you motivated to solve problems and work with others to find solutions? Are you looking for an opportunity to kickstart your career with an exciting role that offers industry-leading training and mentoring? Welcome to Sage.

Sage is a global FTSE 100 listed software company with big growth ambitions. We want to hear from individuals with interests in customer experience, technology, organisational behaviour, culture, human risk, communications, and data. You will be contributing to the enhancement of Sage’s customer journey, so you will need to thrive on exploring new ideas and resolving challenges.

As a Graduate CX Project Manager at Sage, you will play a pivotal role in enhancing our customer journey across the Finance and ERP Division. You will lead cross-functional initiatives, working closely with teams from marketing, product development, operations, and IT to ensure seamless execution of customer experience improvement projects. Your mission will be to deliver projects on time, within scope, and with a focus on customer-centric outcomes.

Key Responsibilities

• To be eligible, you’ll need to be a Graduate, but we’re open to different degree disciplines. The following skills will also help you thrive in the role:
• Great organizational skills with attention to detail.
• Data-driven, able to use data to provide insights.
• Understanding of project management frameworks (Agile, Waterfall, Six Sigma).
• Effective communication and presentation skills.
• Ability to coordinate with cross-functional teams.
• Optimistic approach to problem-solving and a passion for learning.
• Proficiency in project management tools (e.g., Jira, Asana) is ideally preferred.

Application Process

• Apply online with your CV/Resume.
• Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
• Video Interview: Complete a short video interview to bring your experience to life.
• Assessment Centre: If your video interview is successful, you’ll be invited to an Assessment Centre at one of our Sage offices.
• Graduate Programme: Successful candidates will join our Graduate Programme on 1 October 2025.

As we receive a high volume of applications, responses to your video interview may be delayed. We appreciate your patience.

At Sage, we are committed to inclusivity. If you need any adjustments during the application process or beyond, please reach out to us.

Additional Details

• Seniority level: Internship
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: Technology, Information and Internet

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