Graduate Change and Communications Consultant

Reply; Manchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

Reply specialises in designing and implementing solutions across new communication channels and digital media. This Manchester-based role supports the adoption of Microsoft 365, Copilot and AI-enabled ways of working, with training materials and campaigns to engage diverse stakeholder audiences.

You will learn through mentoring and hands-on project work, gaining expertise in Microsoft 365, Copilot, Power Platform and cloud technologies while contributing to real client outcomes.

Qualifications

• Bachelor's degree with 2:1 or equivalent in a technology-related field or business discipline.
• Strong written and verbal communication skills suitable for diverse audiences.
• Creative thinker with the ability to propose fresh ideas and adapt messaging.

Responsibilities

• Support change management initiatives for adopting Microsoft 365, Copilot and AI-enabled ways of working.
• Develop clear communications, campaigns and stakeholder updates explaining new tools and processes.
• Contribute to training materials, user guides, workshops and adoption sessions for diverse audiences.
• Assist with process and user journey mapping, and identify opportunities for automation and Copilot/Power Platform solutions.
• Collaborate with consultants, architects and stakeholders to translate insights into adoption activities.
• Support AI & Automation Factory and Copilot adoption projects through discovery, content creation and demos.
• Maintain accurate project documentation and status updates across teams.
• Grow knowledge of Microsoft 365, Copilot, Power Platform and cloud technologies to improve delivery quality.

Skills

Clear communication

Emotional intelligence

Creative thinking

Stakeholder management

Education

Bachelor's degree (2:1)

Tools

Microsoft 365

Copilot

Power Platform

Job description

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

Role Overview:

Join as a Graduate Change and Communications Consultant and support organisations in realising tangible value from Microsoft 365, Copilot and AI-enabled ways of working. In this entry-level position, you will apply strong communication and creative skills to develop clear and engaging campaigns, training materials and stakeholder communications that explain new tools and behaviours. Working in collaboration with experienced consultants and client teams, you will contribute to change and adoption initiatives, process mapping and improvement activities, as well as AI & Automation Factory and Copilot projects. You will also progressively build your expertise in Microsoft 365, Copilot, Power Platform, AI concepts and cloud technologies through structured learning, mentoring and hands‑on project work. This is a Manchester-based role starting in September/ October/ November 2026 (flexible).

Responsibilities:

• Support change management initiatives that help clients adopt Microsoft 365, Copilot and AI‑enabled ways of working.
• Develop clear, engaging communications, campaigns and stakeholder updates that explain new tools, processes and behaviours.
• Contribute to the design and delivery of training materials, user guides, workshops and adoption sessions for diverse audiences.
• Assist with process and user journey mapping, as well as basic process re‑engineering, to identify opportunities for automation and Copilot or Power Platform solutions.
• Collaborate with consultants, architects and client stakeholders to gather requirements, capture feedback and translate insights into actionable adoption activities.
• Support AI & Automation Factory and Copilot adoption projects through discovery, content creation, testing, documentation and preparation of showcases and demos.
• Maintain accurate project documentation and status updates to ensure alignment across internal and client teams.
• Proactively build knowledge of Microsoft 365, Copilot, Power Platform, AI concepts and cloud technologies to enhance the quality of delivery.

About the Candidate:

• Achieved a 2:1 Bachelors degree, in Business Mangement, Economics, Computer Science, Business IT or a technology related field.
• A strong "people person" with high emotional intelligence, able to understand stakeholder needs and what motivates different audiences.
• Highly creative thinker who is comfortable proposing fresh ideas and approaching challenges from new angles.
• Excellent written and verbal communication skills, with the ability to produce clear copy, compelling presentations and engaging campaign content.
• Confident presenting to groups and adapting messaging and style for different stakeholder levels.
• Demonstrates genuine curiosity about AI, Microsoft 365, Copilot, cloud technologies and how they can transform ways of working.
• Some relevant work experience, such as an internship, placement year or part-time role, ideally in a communications, marketing or digital environment.
• Proactive, organised and collaborative, with a willingness to learn quickly and take ownership of tasks in a fast‑paced consulting setting.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.