Graduate CAD Systems Analyst - Launch Your Tech Career

Howdens Joinery; Raunds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension scheme with company contrib up

25 days holiday + bank holidays

Staff discount

Employee Assistance Programme

Rewards and recognition events

On-the-job training & mentoring

Job summary

Howdens Joinery is seeking a Graduate CAD Systems Analyst to support CAD and plan management systems. You will work with experienced analysts, help colleagues across the business, and build skills through hands-on training and mentoring.

You will provide first-line support, troubleshoot issues, log incidents, and assist with testing and documentation as part of a collaborative Technology team.

Qualifications

• Hold a degree, or equivalent qualification, in a relevant technology discipline.
• Have strong analytical and problem-solving skills.
• Communicate clearly and confidently, both verbally and in writing.
• Be comfortable working independently and as part of a team.
• Be curious, proactive and keen to learn, while asking for guidance when needed.

Responsibilities

• Providing first-line support for CAD and plan management system incidents, service requests and user enquiries.
• Helping depot users troubleshoot system issues and supporting general system use.
• Logging, managing and updating incidents and requests through our IT Service Management tool.
• Escalating more complex issues to CAD System Analysts or the Lead CAD Systems Analyst.
• Supporting routine system administration and operational activities.
• Helping test software enhancements, bug fixes and system upgrades.
• Maintaining technical documentation, knowledge articles, user guides and support procedures.
• Taking part in root-cause investigations and problem-solving activities.
• Supporting system performance monitoring and helping identify potential issues.
• Working collaboratively with Technology teams, suppliers and business users.
• Building your knowledge of CAD systems, depot operations and customer journeys.
• Contributing ideas that improve service, efficiency and ways of working.

Skills

Analytical skills

Problem solving

Written & verbal communication

Teamwork

Customer service

CAD software knowledge

Internship experience

Education

Degree in a relevant technology discipline

Tools

IT Service Management tools

APIs

Databases

Job description

Howdens Joinery is seeking a Graduate CAD Systems Analyst to support CAD and plan management systems. You will work with experienced analysts, help colleagues across the business, and build skills through hands-on training and mentoring.

You will provide first-line support, troubleshoot issues, log incidents, and assist with testing and documentation as part of a collaborative Technology team.