Graduate Business Analyst

Tata Consultancy Services; Newcastle upon Tyne; On-site; GBP 25,000 - 32,000; Full time

Job summary

Tata Consultancy Services UK is seeking an entry-level Business Analyst to join an agile delivery squad supporting citizen-facing digital services.

You will collaborate with experienced analysts, stakeholders, designers, developers and testers to document requirements and support transformation initiatives, automation and legislative changes.

Qualifications

• Strong written and verbal communication skills.
• Logical and analytical problem-solving ability.
• Interest in improving services and solving business problems.
• Ability to understand/ingest complex information and simplify.
• Curiosity and willingness to learn new concepts and technologies.
• Effective collaboration and teamwork skills.
• Office 365 product suite (Word, PPT, Excel and Copilot).
• Awareness of Agile ways of working.
• Interest in user-centred design and digital services.
• Exposure to process mapping, analysis or documentation activities.
• Broad understanding and appreciation of digital technologies and programming.

Responsibilities

• Support Business Analysts in understanding and documenting business and user needs.
• Assist with requirements gathering activities, including workshops, stakeholder discussions and process reviews.
• Help create and maintain user stories, acceptance criteria and delivery documentation.
• Use Jira and Confluence to capture requirements, manage delivery artefacts and support backlog activities.
• Collaborate with operational, design, development and testing colleagues to understand change impacts.
• Support analysis of business processes and identify opportunities for service improvement and automation.
• Assist in documenting current and future state processes.
• Participate in agile ceremonies including sprint planning, backlog refinement, reviews and retrospectives.
• Support testing and validation activities to ensure delivered solutions meet business requirements.
• Contribute to continuous improvement initiatives and sharing of knowledge across the team.

Skills

Strong communication

Analytical thinking

Curiosity to learn

Team collaboration

Office 365

Generative AI awareness

Tools

Jira

Confluence

Job description

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build your career in business analysis within a large-scale public sector digital programme supporting citizen-facing services
• Gain hands-on experience working in agile delivery teams helping shape new features, service improvements and business transformation initiatives
• Learn from experienced Business Analyst mentors while developing practical skills in requirements analysis, user-centred design and digital service delivery

The Role

Work within an agile delivery squad supporting the development and enhancement of citizen-facing digital services.

Collaborate with experienced Business Analysts, operational stakeholders, designers, developers and testers to understand user needs, document requirements and support the delivery of business, transformation, automation and legislative changes.

Develop practical experience of modern business analysis techniques, agile delivery methods and user-centred service design while contributing to the continuous improvement of public services.

Your responsibilities:

• Support Business Analysts in understanding and documenting business and user needs
• Assist with requirements gathering activities, including workshops, stakeholder discussions and process reviews
• Help create and maintain user stories, acceptance criteria and delivery documentation
• Use Jira and Confluence to capture requirements, manage delivery artefacts and support backlog activities
• Collaborate with operational, design, development and testing colleagues to understand change impacts
• Support analysis of business processes and identify opportunities for service improvement and automation
• Assist in documenting current and future state processes
• Participate in agile ceremonies including sprint planning, backlog refinement, reviews and retrospectives
• Support testing and validation activities to ensure delivered solutions meet business requirements
• Contribute to continuous improvement initiatives and sharing of knowledge across the team

Your Profile

Essential skills/knowledge/experience:

• Strong written and verbal communication skills
• Logical and analytical problem-solving ability
• Interest in improving services and solving business problems
• Ability to understand/ingest complex information and simplify
• Curiosity and willingness to learn new concepts and technologies
• Effective collaboration and teamwork skills
• Ability to organise and manage tasks effectively
• Customer-focused mindset with empathy and professionalism
• Basic digital literacy including Microsoft Office tools
• Awareness of Agile ways of working
• Interest in user-centred design and digital services
• Exposure to process mapping, analysis or documentation activities
• Broad understanding and appreciation of digital technologies and programming
• Office 365 product suite (Word, PPT, Excel and Copilot)
• Understanding and appreciation of generative AI

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.