GP Receptionist

Albion Health Centre; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare practice in London is seeking a Receptionist to manage patient interactions, assist with appointments, and ensure efficient operations at the front desk. The ideal candidate must have GCSEs in English and Maths, with strong communication and customer service skills. This role involves responding to patient inquiries, managing appointment requests, and supporting the healthcare team. Competitive salary offered.

Qualifications

• GCSE grade A to C in English and Maths is essential.
• Customer service qualification is desirable.

Responsibilities

• Attend to patients at the reception desk.
• Assist patients with queries relating to repeat prescriptions.
• Handle urgent requests for appointments/visits.

Skills

Customer service skills

Communication skills

Organizational skills

Education

GCSE grade A to C in English and Maths

Job description

About us

Albion Health Centre is a friendly training practice with approximately 9500 patients. We are based in Tower Hamlets (Whitechapel), very close to the Royal London Hospital and Whitechapel Tube station. Whitechapel station is an interchange station for London Underground, Overground and Elizabeth Line services.

Job responsibilities

• Attend to Patients at the Reception Desk. To learn, understand and maintain the computerised appointment system relating to the Doctors and Practice Nurses and carry out all relevant procedures.
• Assist the Patients with any problems of a general nature and when they arise. Answer the telephone, take messages and convey their content to the appropriate Doctor or Nurse via the message book system and other members of staff and relay replies back to the Patients as applicable.
• Acquire a good knowledge of the Practice procedure for registering new patients and the rules regarding the movement of existing patients. Ensure that all relevant forms are completed correctly and the relevant proofs of address are provided before submission.
• Ensure that the full details of any Home Visit requests are taken and ensure that the correct details are passed to the correct Doctor bearing in mind the rota applied when a GP is absent and rules for visits received after 11.00 am.
• Handle urgent requests for appointments/visits, contacting the Doctor on call as necessary and deal with all emergencies in a prompt and efficient manner. Assist clinical staff as necessary when dealing with emergencies in surgery.
• Make arrangements for hospital transport as required ensuring that the correct details are forwarded to the transport provider and confirm that the booking has been received.
• Make arrangements for Interpreters as required ensuring that the correct details are forwarded to the provider and confirm that the booking has been received.
• Scan and email documents as and when required ensuring that a sent confirmation is received and the request and confirmation is filed.
• Assist Patients with queries relating to the repeat prescription system ensuring that patients are fully aware of the 72 hour leadtime for processing prescriptions.
• Make full use of the computer system, both EMIS and Docman, and familiarise oneself with the operation of the same using the computer as required for obtaining, recording and updating patient information etc.
• Operate the Practice procedure for providing copies of pathology results to patients and the recording of the same.
• Operate the Practice procedure for providing patient information to Secondary Care Providers and the recording of the same.
• Operate the Practice procedure for actioning patients requests for blood test forms.
• Operate the Practice procedure for contacting patients regarding pathology results and letters where further action is required.
• You may be called upon to liaise with the computer software suppliers (INPS) or the local IT Department for computer (hardware faults) in the event of problem occurring.
• Be responsible for opening/locking up the Surgery premises (including outside gates and shutters) and switching the burglar alarm on/off as appropriate.
• Carry out any special procedures as required i.e. checking the computerised appointment system, computer listings and any other special projects.
• To liaise and co-operate with all colleagues including attached staff i.e. Health Visitors, District Nurses and Midwife.
• To be involved in the opening and distribution of incoming post, recording all outgoing post and balancing the post.
• Attain a working knowledge of the franking machine.
• To be responsible for the operation of the Reception Income and Reception Petty Cash systems ensuring that all book work and monies agree.
• Attend any necessary training courses/sessions. To learn, understand and participate in the running of new procedures as requested by the Practice Manager.
• To participate in the training of new members of staff as requested by the Practice Manager.
• Ensure that a sufficient supply of in-house forms is maintained at all times.
• To ensure that the waiting room is tidy at all times (leave leaves, magazines, posters etc.)
• Make liquid refreshments as necessary.
• Carry out any other reasonable duties requested by the management team or Doctors.

Person Specification

Qualifications

Essential

• Qualifications
• Essential
• GCSE grade A to C in English and Maths

Desirable

• Desirable
• Customer service qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Albion Health Centre

Address

333 Whitechapel Road
London
E1 1BU

Employer's website

http://www.albionhealth.nhs.uk/ (Opens in a new tab)