GP Practice manager

NHS; Warrington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a dynamic Practice Manager to oversee operations in a growing GP practice. The successful candidate will manage a supportive team, ensuring high standards of patient care while driving strategic initiatives. This role offers the opportunity for professional development and the chance to lead a committed team in a community-centered healthcare setting.

Benefits

Continuous professional development

Equal opportunities employer

Participation in clinical research activities

Qualifications

• Significant management experience in a healthcare or primary care setting.
• Strong interpersonal, organizational, and decision-making skills.
• Experience managing budgets and human resources.

Responsibilities

• Oversee day-to-day operations and ensure compliance with regulations.
• Lead and manage administrative and business functions.
• Contribute to strategic development and monitor performance.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Time management

Education

Degree in Management or Healthcare

Management or leadership qualification (e.g., ILM, NVQ Level 5)

Tools

Microsoft Office

Clinical systems (e.g., EMIS Web, SystmOne)

Job description

Thank you for taking the time to see whether you could be our next practice manager.

We are offering an exciting role of practice manager in a friendly GP practice. Our stable team of staff continue to grow from strength to strength as we're looking for a manager to join us and continue to lead the growth of our staff.

As a smaller practice of 4600 patients the role really allows for you to make it your own. We are continuously to improve staff competency and our team performance. In this position you would be working with an open minded and progressive lead GP allowing for a great deal of autonomy.

Main duties of the job

The Practice Manager is pivotal to ensuring the day-to-day operations of the practice run smoothly. They will lead our team of support staff; providing high quality line management, support and oversight of all administrative and business functions. Ensuring the practice is compliant with contractual requirements, protocols and policies.

The Practice Manager works closely with the Principal GP to ensure the strategic aims are achieved through robust, well-led delivery plans that all staff are engaged in. Outstanding patient care is at the heart of all we do; the Practice Manager ensures that we consistently meet or exceed targets, requirements and standards set at national and local levels.

We seek opportunities to innovate and diversify our offer through initiatives and partnerships. The Practice Manager is encouraged to identify opportunities both internally and via their understanding of local and national commissioning initiatives.

• An experienced leader who is confident in people management
• Excellent communication skills, adaptable to patients, staff and external stakeholders
• Highly organised with the ability to manage multiple, competing priorities whilst maintaining attention to detail
• A collaborative approach with the ability to establish and maintain good working relationships
• Excellent initiative and problem-solving skills with the ability to identify innovative solutions to challenges and opportunities
• A commitment to outstanding patient care

About us

High Street Surgery is a thriving GP practice based in theheart of the community in Golborne, Wigan. Serving a population of 4,500patients, we aspire to consistently deliver outstanding care and have beenrecognised as Wigan ICB practice of the year in 2021.

Led by our Principal GP, Dr Lamb our team of clinical andsupport staff work have worked collaboratively to implement innovative ways ofworking that have improved both patient experience and quality of care. Distributedleadership and collaboration means that everyone within our teams plays animportant role in furthering our ambition to continuously evolve and improveour ways of working. We have an engagedand motivated team who demonstrate a consistent commitment to excellent patientcare.

We are a training practice welcoming medical students,pharmacy foundation trainees and GP trainees. We are an equal opportunitiesemployer who value and invest in continuous professional development foreveryone in our team. We also participate in clinical research activities.

Job responsibilities

Role summary

The Practice Manager role sits within our senior leadershipteam and is pivotal to ensuring the day-to-day operations of the practice runsmoothly. The Practice Manager will lead our team of support staff; providinghigh quality line management, support and oversight of all administrative andbusiness functions. Ensuring the practice is consistently compliant withcontractual requirements, protocols and policies is a key responsibility of thePractice Manager role.

Keyresponsibilities

Operational management

Oversight of the day-to-day operations of the practiceincluding business and administrative functions, ensuring all staff adhere toagreed ways of working. Convene meetings, prepare agendas and ensuredistribution of minutes as necessary. Liaise with building management servicesto ensure that. Practice premises are properly maintained and cleaned, and thatadequate fire prevention and security systems are in place. Manage theprocurement of practice equipment, supplies and services within target budgets.Arrange appropriate insurance cover. Ensure that the practice has adequatedisaster recovery procedures in place. Arrange appropriate maintenance forpractice equipment.

Strategic management

Contribution to the strategic development of the practicewith responsibility for monitoring performance against contractual requirementsand key performance indicators. Work with Principal GP to identifyopportunities to diversity and innovate through partnership and commissioninginitiatives.

Leading a high performing team

Delivering effective and engaging line management supportand team leadership to maintain good levels of performance, motivation and rolesatisfaction across the team.

Compliance and continuous improvement

Ensure the practice consistently maintains compliance withcontractual requirements, policies and best practice standards. Work with thePrincipal GP and wider practice team to identify and develop initiatives tocontinuously improve standards within the practice.

Management of practice accounts, including maintenance ofaccurate accounting and production of reports for both the Principal GP andexternal accountant. Manage timely payment of invoices and staff salaries.

Human resources

We have outsourced external HR provision for any HR issueshowever the practice manager will have oversight and management of internal HRpolicies ensuring the necessary processes, information and procedures are inplace, maintained and regularly reviewed to achieve consistent complianceacross the team. Management of HR functions including recruitment, annual leaveand absence management. Work with the Principal GP to review the annualappraisal framework and process.

Patient services

Maintain a commitment to outstanding patient care in allaspects of the role; centring the experience of the patient in decision-making.Management of processes and initiatives associated with patient experience,including liaison with the patient participation group, ensuring accessibilityfor all patients and utilising patient feedback in continuous improvementefforts. Overseeing engagement with the patient participation group.

Information and system management

Management of data within the practice and associatedsystems, ensuring compliance with data protection and confidentiality policies.Ensure staff have the appropriate access and training to relevant systems.Utilise data in decision-making.

Health and safety

Work with the building management team and external healthand safety provider to ensure the practice is a safe environment for bothpatients and staff. This will be achieved through the effective management ofhealth and safety protocols; appropriately responding to and managing incidentsand risks when they arise, escalating to the Principal GP where appropriate.

Equality and diversity

A genuine and sustained commitment to inclusive practice;valuing diversity amongst both patients and staff teams. Work with thePrincipal GP to promote an anti-discriminatory culture within the practice;supported by an inclusive leadership style.

Utilise staff and patient feedback, research and practicedata to respond new and emerging needs.

Personal and professional development

Work with the Principal GP to establish a positive learningculture within the practice; valuing and prioritising continuous professionaldevelopment for all staff. Work with staff to understand individual and teamlearning and development needs, developing training plans in response to these.Ensure all staff complete a full induction and maintain mandatory training requirements[RL1].

Whoreport to: The practice manager will work closely with Dr Lamb asthe primary leadership team. We aim to have a non-hierarchical culture withinthe practice and many other staff are willing to support and get involved with meetingpractice needs. We hold regular admin and clinician meetings to involve thewhole team.

Person Specification

Skills, knowledge and attributes

• Excellent interpersonal and communication skills, both verbal and written.
• Strong organisational and time management skills, able to prioritise under pressure.
• Ability to lead, motivate, and manage multidisciplinary teams.
• High level of IT literacy (Microsoft Office, databases, and practice software).
• Problem-solving and decision-making skills.
• Good understanding of NHS structures, funding, and general practice operations.
• Experience of managing individuals or teams
• An understanding of what makes a high performing team
• Ability to engage, build and maintain positive working relationships with colleagues
• Experience of managing change
• Ability to produce high quality written information including reports.
• Ability to summarise large volumes of complex information and reproduce in a range of formats
• A clear, confident communication style that is adaptable to both situation and audience, including the general public.
• Ability to maintain attention to detail across all aspects of the role
• Understanding of contractual and regulatory requirements for day to day provision of general practice.
• Experience of managing multiple, competing priorities
• Adaptable with the ability to work under pressure
• Excellent IT skills with proficiency in using a range of applications (specifically Microsoft Outlook, Excel, Word, Microsoft Teams)
• Knowledge of HR procedures, employment legislation, and recruitment practices.
• Awareness of CQC standards and responsibilities of healthcare providers.
• Professional, approachable, and supportive manner.
• Proactive and adaptable to changing priorities and environments.
• Commitment to patient care, service improvement, and quality.
• Integrity, confidentiality, and discretion.
• Project management and change management experience.
• Ability to analyse and interpret performance data and KPIs.
• Understanding of QOF, Enhanced Services, and Primary Care Networks.
• Knowledge of data protection and information governance.
• Previous experience in a senior leadership role
• Completion of training and development in leadership and/or people management
• Experience of de-escalation and mediation
• Experience in an operational or business management role
• Experienced in the use of management tools and approaches to support with organisation and efficiency
• Completion of training and development in operational and/or project management

Qualifications

• Educated to degree level or equivalent experience in a management or healthcare setting.
• Evidence of continuing professional development.
• Recognised management or leadership qualification (e.g. ILM, NVQ Level 5, or equivalent).
• Training in employment law, finance, health & safety, or HR.

Experience

• Significant management experience, ideally within a healthcare or primary care setting.
• Proven track record in HR management, staff supervision, and team leadership.
• Experience of managing budgets, finance, payroll, and resources.
• Experience of working with confidential and sensitive data in compliance with GDPR.
• Previous experience working in a GP surgery, PCN, or NHS setting.
• Familiarity with clinical systems (e.g. EMIS Web, SystmOne).
• Experience of CQC compliance, audits, and inspection preparation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.