Governance, Training & Compliance Officer

OCS Group; Birmingham; Remote; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks via Hapi app

Job summary

OCS Group is seeking a proactive Audit & Governance Coordinator to support the Security Governance Manager. The role involves managing independent audits, analysing themes, and feeding improvements into training content and operational changes.

You will aid risk assessments and liaise with internal and external stakeholders to ensure compliance and quality standards. Based in the UK with national travel, the role emphasizes strong communication, MS Office proficiency, and a commitment to

Qualifications

• Strong analytical skills to interpret information and identify trends.
• Effective written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Ability to work independently and collaboratively within a team.
• Proactive approach to problem solving and continuous improvement.
• Commitment to personal learning and professional development.
• Understanding of governance, compliance and quality standards.

Responsibilities

• Manage audits according to identified schedules and ensure quality reports pass QA.
• Conduct thematic audits and analyse findings to identify learning points.
• Report audit themes and improvement areas to the Security Governance Manager.
• Monitor outstanding audit actions and escalate as needed.
• Support the Governance Manager and deputise in their absence.
• Review contract instruction content against operation and training developments.
• Ensure health and safety regulations are understood and applied.
• Assist in coordinating production of technical training materials and presentations.

Skills

Analytical skills

Communication

Time management

Teamwork

Problem solving

Independent working

Continuous improvement

Governance knowledge

Learning mindset

Tools

Microsoft Excel

Job description

About The Role:

SIA Licence - CTC will be processed when joining. This is a home based role with National Travel and management of 2 Auditors

This is a critical support and coordination role reporting to the Security Governance Manager. Key responsibilities include the management of independent audits of the operation and to review the feedback of themes and report areas for improvement from the audit and compliance team to the Security Governance Manager. This feedback can, in turn, be incorporated into operational changes and / or training content and material. This will ensure continuous identification of areas for improvement and the development and implementation of trainingin line with company and customer expectations.

This role will also support the Security Governance Manager in conducting site security risk assessments and associated activities which require distinct security advice and expertise.

This position provides a unique opportunity to be one of the key players at the Centre of a dedicated and established security governance team of staff providing crucial support to the Security Governance Manager and senior management team of HMCTS working with a variety of stakeholders, both internal and external.

The individual will need to be a well-presented customer-focused operative with a positive approach to internal and external stakeholders emphasising communication and quality as part of their role.

Critically, you will sit alongside the Operational Standards and Improvement Manager who holds the lead for operational training, coordinating closely so that the integrated syllabus supports both disciplines. Accordingly, you may be called upon to contribute to the HMCTS Training Strategy Group. You will develop and propose a program of routine review with the Security Governance Manager to ensure the training syllabus reflects operational priorities and the emerging themes as a result of audits.

As part of your role, your key responsibilities will include, but are not limited to:

• Ensure Audits are completed against identified schedules, and quality reports are subject to quality assurance.
• Conduct thematic audits as directed by the Security Governance Manager.
• Provide analysis of audits conducted by the Governance team to ensure themes and learning are identified, understood and presented to the Security Governance Manager to support the continuous improvement cycle.
• Monitor and elevate outstanding audit actions to the Head of Security Operations.
• Providing resilience and support to the Security & Governance Manager including deputising in their absence.
• Ensure the technical content of the contract assignment instructions are continuously reviewed in line with changes and developments in the operation and training.
• Full understanding and implementation of all Health and Safety regulations and safe systems of work in conjunction and with the support of the H&S team.
• In conjunction with Operational Standards and Improvement Manager support the co-ordinate the production of technical training materials and different presentation processes for in-house courses.
• In conjunction with Operational Standards and Improvement Manager, conduct an annual technical review of training content to ensure fit for purpose and in line with all current requirements.

The ideal candidate should meet the following criteria:

• Right to work in the UK and willingness to undergo the required vetting and DBS checks.
• Proficiency in Microsoft Office applications, including Excel.
• Strong analytical skills with the ability to interpret information and identify trends or areas for improvement.
• Effective written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Ability to work independently and collaboratively within a team environment.
• A proactive approach to problem solving and continuous improvement.
• Commitment to personal learning and professional development.
• Understanding of the importance of governance, compliance and quality standards within a customer-focused environment.
• Commitment to organisational values and inclusive ways of working.

Desirable:

• Experience working within a security, compliance, governance or regulated environment.
• Experience conducting audits, inspections or assurance activities.
• Experience developing, coordinating or delivering training.
• Knowledge of risk assessment processes and continuous improvement methodologies.
• Experience producing reports, analysis or recommendations for stakeholders.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.