Governance Officer- Fixed term Maternity Leave

NHS; London Borough of Harrow; On-site; GBP 32,000; Full time

Job summary

A leading healthcare organization is looking for a Governance Officer to support core governance functions and ensure compliance with healthcare regulations. In this role, you will manage governance databases, lead clinical audits, and handle patient complaints while promoting high standards in service delivery. This position is offered on a fixed-term contract and requires a proactive candidate with experience in governance roles.

Qualifications

• Experience of working in governance, quality, or risk management role
• Experience in handling complaints and incident reporting
• Ability to manage sensitive/confidential information

Responsibilities

• Manage and maintain governance databases and records
• Support compliance with CQC Regulation 17
• Lead and manage complaints and incidents

Skills

Understanding of CQC regulations

Knowledge of Information Governance

Excellent verbal and written communication skills

Strong organisational skills

Ability to analyse data

Education

Educated to degree level

Relevant governance qualification

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job summary

The Governance Officer supports core governance functions, including patient safety, clinical audit, quality improvement, complaints handling, risk management, and compliance with CQC and information governance standards. This role ensures governance systems are effectively maintained, monitored, and continuously improved.

Main duties of the job

Governance & Compliance - Manage and maintain governance databases and records. - Support compliance with CQC Regulation 17 (Good Governance). - Assist with Care Quality Commission (CQC) registration, inspections, and provider information requests. - Ensure adherence to information governance policies and data protection regulations. Quality & Risk Management - Assist in maintaining and updating departmental risk registers. - Support the identification, escalation, and mitigation of risks across the organisation. - Monitor intelligent data and reporting to identify trends, good practice, and potential risks. - Support the preparation and quality assurance of evidence for CQC inspections. 2 Audit, Safety & Improvement - Support and lead clinical audits and quality improvement initiatives. - Provide expert guidance on clinical effectiveness and safety initiatives. - Contribute to a culture of continuous improvement in service delivery and compliance. Complaints & Incident Handling - Lead on managing complaints, compliments, Subject Access Requests (SARs), and incidents. - Ensure timely investigation, resolution, and reporting of all patient-related issues. Meetings & Reporting - Prepare agendas, attend key meetings, and take accurate minutes. - Draft, format, and handle confidential reports and correspondence. - Contribute to quality assurance reporting through the governance structure.

About us

About Harrow Health CIC Founded in 2007 by a group of Harrow GPs, Harrow Health CIC aims to deliver high-quality clinical care within the community. The organisation has grown to provide a wide range of services, including: - ENT, Dermatology, Gynaecology, and Gastroenterology under the Patient Choice Right to Choose initiative - Right to Choose Adult ADHD Services - Enhanced Frailty Services Our Vision: To enhance patient experience through excellent clinical effectiveness, delivered in a safe and supportive environment. We strive to develop sustainable, gold-standard healthcare services in partnership with our community

Details Date posted

30 May 2025

Pay scheme

Other

Salary

£32,000 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

B0480-25-0017

Job locations

Second Floor Bank House

7 St Johns Road

Harrow

Middlesex

HA1 2EY

Job description Job responsibilities

Job Summary

The Governance Officer supports core governance functions, including patient safety, clinical audit, quality improvement, complaints handling, risk management, and compliance with CQC and information governance standards. This role ensures governance systems are effectively maintained, monitored, and continuously improved.

Key Responsibilities

Governance & Compliance - Manage and maintain governance databases and records.

- Support compliance with CQC Regulation 17 (Good Governance).

- Assist with Care Quality Commission (CQC) registration, inspections, and provider information requests.

- Ensure adherence to information governance policies and data protection regulations. Quality & Risk Management

- Assist in maintaining and updating departmental risk registers. - Support the identification, escalation, and mitigation of risks across the organisation.

- Monitor intelligent data and reporting to identify trends, good practice, and potential risks.

- Support the preparation and quality assurance of evidence for CQC inspections. 2 Audit, Safety & Improvement

- Support and lead clinical audits and quality improvement initiatives.

- Provide expert guidance on clinical effectiveness and safety initiatives.

- Contribute to a culture of continuous improvement in service delivery and compliance. Complaints & Incident Handling

- Lead on managing complaints, compliments, Subject Access Requests (SARs), and incidents.

- Ensure timely investigation, resolution, and reporting of all patient-related issues. Meetings & Reporting

- Prepare agendas, attend key meetings, and take accurate minutes. - Draft, format, and handle confidential reports and correspondence.

- Contribute to quality assurance reporting through the governance structure.

Additional Responsibilities Work independently and manage own workload and schedule.

Assist with internal and external reporting on governance and compliance.

Ensure that all activities comply with safeguarding, confidentiality, and duty of candour regulations. Comply with Harrow Healths policies on Equal Opportunities, Health & Safety, and Smoking. Professional Standards

Promote high standards of patient care, supported by clinical research and audits.

Adhere to professional codes of conduct relevant to role (e.g. NMC, GMC, HCPC). Maintain confidentiality in accordance with the Data Protection Act and internal ISMS policies. Disclose any private interests that may conflict with Harrow Health responsibilities.

A Standard Disclosure & Barring Service (DBS) check is mandatory for this position.

Appraisal & Development

Harrow Health operates a system of individual performance review/appraisal for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service need in the operational plan.

Equal Opportunities

Promote and uphold the principles of Harrow Healths Equal Opportunities Policy throughout all work.

Health & Safety

Take reasonable care of their own and others health and safety. Cooperate with Harrow Health to meet legal health and safety obligations. Report all accidents and incidents promptly.

Declaration

This job description reflects the core duties and responsibilities of the role. It is subject to review and may be amended in consultation with the postholder to reflect service needs. I confirm that I have read and understood this job description.

Job description Job responsibilities

Job Summary

The Governance Officer supports core governance functions, including patient safety, clinical audit, quality improvement, complaints handling, risk management, and compliance with CQC and information governance standards. This role ensures governance systems are effectively maintained, monitored, and continuously improved.

Key Responsibilities

Governance & Compliance - Manage and maintain governance databases and records.

- Support compliance with CQC Regulation 17 (Good Governance).

- Assist with Care Quality Commission (CQC) registration, inspections, and provider information requests.

- Ensure adherence to information governance policies and data protection regulations. Quality & Risk Management

- Assist in maintaining and updating departmental risk registers. - Support the identification, escalation, and mitigation of risks across the organisation.

- Monitor intelligent data and reporting to identify trends, good practice, and potential risks.

- Support the preparation and quality assurance of evidence for CQC inspections. 2 Audit, Safety & Improvement

- Support and lead clinical audits and quality improvement initiatives.

- Provide expert guidance on clinical effectiveness and safety initiatives.

- Contribute to a culture of continuous improvement in service delivery and compliance. Complaints & Incident Handling

- Lead on managing complaints, compliments, Subject Access Requests (SARs), and incidents.

- Ensure timely investigation, resolution, and reporting of all patient-related issues. Meetings & Reporting

- Prepare agendas, attend key meetings, and take accurate minutes. - Draft, format, and handle confidential reports and correspondence.

- Contribute to quality assurance reporting through the governance structure.

Additional Responsibilities Work independently and manage own workload and schedule.

Assist with internal and external reporting on governance and compliance.

Ensure that all activities comply with safeguarding, confidentiality, and duty of candour regulations. Comply with Harrow Healths policies on Equal Opportunities, Health & Safety, and Smoking. Professional Standards

Promote high standards of patient care, supported by clinical research and audits.

Adhere to professional codes of conduct relevant to role (e.g. NMC, GMC, HCPC). Maintain confidentiality in accordance with the Data Protection Act and internal ISMS policies. Disclose any private interests that may conflict with Harrow Health responsibilities.

A Standard Disclosure & Barring Service (DBS) check is mandatory for this position.

Appraisal & Development

Harrow Health operates a system of individual performance review/appraisal for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service need in the operational plan.

Equal Opportunities

Promote and uphold the principles of Harrow Healths Equal Opportunities Policy throughout all work.

Health & Safety

Take reasonable care of their own and others health and safety. Cooperate with Harrow Health to meet legal health and safety obligations. Report all accidents and incidents promptly.

Declaration

This job description reflects the core duties and responsibilities of the role. It is subject to review and may be amended in consultation with the postholder to reflect service needs. I confirm that I have read and understood this job description.

Person Specification Knowledge and Skills Essential

• Understanding of CQC regulations, particularly Regulation 17 Good Governance.
• - Knowledge of Information Governance and Data Protection legislation.
• - Awareness of NHS structures and healthcare regulatory requirements.
• Excellent verbal and written communication skills.
• - Strong organisational skills and attention to detail.
• - Ability to manage sensitive/confidential information appropriately.
• - Ability to analyse data and produce high-quality reports.
• - Capable of working independently and managing own workload.
• - Proficient in Microsoft Office applications (Word, Excel, Outlook).

Knowledge and Skills Essential

• Understanding of CQC regulations, particularly Regulation 17 Good Governance.
• - Knowledge of Information Governance and Data Protection legislation.
• - Awareness of NHS structures and healthcare regulatory requirements.
• Excellent verbal and written communication skills.
• - Strong organisational skills and attention to detail.
• - Ability to manage sensitive/confidential information appropriately.
• - Ability to analyse data and produce high-quality reports.
• - Capable of working independently and managing own workload.
• - Proficient in Microsoft Office applications (Word, Excel, Outlook).

Personal Attributes Essential

• - Professional, courteous, and calm under pressure.
• - Commitment to high standards of quality and governance.
• - Flexible and proactive approach to work.
• - Collaborator with strong interpersonal skills

Experience Essential

• Experience of working in a governance, quality, or risk management role.
• - Experience in handling complaints, SARs, and incident reporting.
• - Experience of managing or contributing to CQC inspections and compliance.

Desirable

• - Experience in healthcare or clinical governance setting (desirable)

Qualifications Essential

• - Educated to degree level or equivalent experience.
• - Relevant governance, risk management, or health-related qualification

Person Specification Knowledge and Skills Essential

• Understanding of CQC regulations, particularly Regulation 17 Good Governance.
• - Knowledge of Information Governance and Data Protection legislation.
• - Awareness of NHS structures and healthcare regulatory requirements.
• Excellent verbal and written communication skills.
• - Strong organisational skills and attention to detail.
• - Ability to manage sensitive/confidential information appropriately.
• - Ability to analyse data and produce high-quality reports.
• - Capable of working independently and managing own workload.
• - Proficient in Microsoft Office applications (Word, Excel, Outlook).

Knowledge and Skills Essential

• Understanding of CQC regulations, particularly Regulation 17 Good Governance.
• - Knowledge of Information Governance and Data Protection legislation.
• - Awareness of NHS structures and healthcare regulatory requirements.
• Excellent verbal and written communication skills.
• - Strong organisational skills and attention to detail.
• - Ability to manage sensitive/confidential information appropriately.
• - Ability to analyse data and produce high-quality reports.
• - Capable of working independently and managing own workload.
• - Proficient in Microsoft Office applications (Word, Excel, Outlook).

Personal Attributes Essential

• - Professional, courteous, and calm under pressure.
• - Commitment to high standards of quality and governance.
• - Flexible and proactive approach to work.
• - Collaborator with strong interpersonal skills

Experience Essential

• Experience of working in a governance, quality, or risk management role.
• - Experience in handling complaints, SARs, and incident reporting.
• - Experience of managing or contributing to CQC inspections and compliance.

Desirable

• - Experience in healthcare or clinical governance setting (desirable)

Qualifications Essential

• - Educated to degree level or equivalent experience.
• - Relevant governance, risk management, or health-related qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Harrow Health CIC

Address

Second Floor Bank House

7 St Johns Road

Harrow

Middlesex

HA1 2EY

Employer's website

https://www.harrowhealth.org.uk (Opens in a new tab)

Employer details Employer name

Harrow Health CIC

Address

Second Floor Bank House

7 St Johns Road

Harrow

Middlesex

HA1 2EY

Employer's website

https://www.harrowhealth.org.uk (Opens in a new tab)