Governance & Information Management Coordinator

Integrated Care 24; Ashford; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

NHS Pension Scheme

Annual leave above statutory minimum

Enhanced family leave

Wellbeing benefits

Employee Assistance Programme

Professional development opportunities

Discount platform access

Blue Light Card access

Job summary

Integrated Care 24 in Ashford, Kent, is seeking a Quality, Information, Safety and Governance Coordinator to provide essential administrative and coordination support across the QISG team. You’ll help maintain records, support governance processes, coordinate meetings and manage information requests.

This role operates in a fast-paced governance environment where accuracy and attention to detail protect patient safety and regulatory compliance; you’ll collaborate with colleagues across quality,

Qualifications

• Experience in administrative, governance, or healthcare support roles.
• Comfort using systems to manage data, reports and documentation.
• Understand confidentiality, information governance and data protection.
• Strong organisational skills with the ability to manage multiple deadlines.
• Clear communication with a range of stakeholders.
• Ability to produce accurate notes, reports and maintain records.
• Excellent technical skills with Microsoft Office (Outlook/Word/Excel/Teams).

Responsibilities

• Coordinate QISG meetings, agendas, actions and documentation.
• Maintain records including risk registers, complaints logs and governance trackers.
• Support incident, complaints and information request processes (including DSARs and RFIs).
• Produce reports and extract data from governance systems (e.g. Ulysses).
• Support audits, inspections and quality assurance activity.
• Maintain shared mailboxes and timely routing of queries.
• Support development and dissemination of learning from incidents and complaints.
• Assist with DSPT and information governance compliance activity.
• Ensure governance documents and archives are accurate, organised and accessible.

Skills

Administrative experience

Governance

Healthcare support

Microsoft Office

Tools

Microsoft Office

Job description

Integrated Care 24 in Ashford, Kent, is seeking a Quality, Information, Safety and Governance Coordinator to provide essential administrative and coordination support across the QISG team. You’ll help maintain records, support governance processes, coordinate meetings and manage information requests.

This role operates in a fast-paced governance environment where accuracy and attention to detail protect patient safety and regulatory compliance; you’ll collaborate with colleagues across quality,