Governance & Compliance Specialist (1LOD QA)

Mercedes-Benz Group; Milton Keynes; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working approach

Colleague car schemes

Pension scheme

Flexible benefits pot

Wellbeing resources

Job summary

Mercedes-Benz Cars is seeking an Operational Governance Specialist to support QA and 1LOD outcome testing, delivering remedial actions where required. The role focuses on regulated finance and lead generation, providing regulatory guidance and insights to the governance team.

The successful candidate will lead monthly QA reviews, create training to strengthen regulatory knowledge, and act as a trusted contact for compliance matters in a dynamic automotive environment.

Qualifications

• Experience working within a regulated financial environment in the automotive industry.
• Understanding of the regulatory landscape, including Consumer Duty requirements.
• Customer-first mindset with a focus on delivering exceptional outcomes.
• Confident presenter capable of communicating complex information with impact.
• Strong financial acumen and analytical/problem-solving skills.
• Highly organised with ability to prioritise and meet tight deadlines.

Responsibilities

• Support delivery of 1LOD testing across regulated finance and lead generation activities.
• Identify, escalation and support the resolution of compliance and control issues.
• Conduct monthly quality assurance reviews, driving continuous improvement.
• Create and deliver training that strengthens regulatory knowledge and best practice.
• Act as the trusted first point of contact for regulatory guidance and support.
• Support the Operational Governance Lead, providing insights, data and meeting representation when needed.
• Conduct reporting on lead generation data to ensure process adherence and support performance reporting.

Skills

Numerical skills

Communication skills

Regulated finance experience

Regulatory knowledge

Customer-first mindset

Presentation skills

Analytical thinking

Time management

Job description

Mercedes-Benz Cars is seeking an Operational Governance Specialist to support QA and 1LOD outcome testing, delivering remedial actions where required. The role focuses on regulated finance and lead generation, providing regulatory guidance and insights to the governance team.

The successful candidate will lead monthly QA reviews, create training to strengthen regulatory knowledge, and act as a trusted contact for compliance matters in a dynamic automotive environment.