Governance & Assurance Business Partner (First Line Risk)

Aviva; Norwich; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Bonus 10%

Pension up to 14%

Holiday 29 days

Medical benefit

Product discounts 40%

Share plan

Save As You Earn

Parental leave

Cycle to work

Volunteering days

Wellbeing support

Job summary

Aviva is recruiting a Governance & Assurance Business Partner to bolster the first line risk function within Personal Lines Insurance. The role focuses on strengthening risk and control environments, supporting event management, and delivering root-cause analysis across Partnerships and Broker channels.

You will engage with stakeholders, drive improvements, and participate in wider team initiatives, all while contributing to good customer outcomes and regulatory risk mitigation.

Qualifications

• Strong understanding of Risk Management principles and governance requirements.
• Experience in regulated environments, ideally with insurance background.
• Ability to influence across multiple teams and seniority levels.
• Analytical skills to identify root causes and drive resolution.
• Experience implementing process improvements and efficiencies.

Responsibilities

• Support first line risk and governance to meet Operational Risk and Control Management Framework.
• Facilitate risk event management and internal governance across partnerships and broker channels.
• Conduct root-cause analysis and thematic reviews to understand failures.
• Contribute to improvement projects and strategic initiatives across the team.

Skills

Risk management

Governance & control

Change management

Stakeholder management

Problem solving

Process improvements

Job description

Location: Leeds / Bristol / York / Norwich / Manchester

Governance & Assurance Business Partner (First Line Risk)

12-month Fixed-Term Contract

Salary: circa £50,000

We have an exciting opportunity for a risk and governance professional who is passionate about driving and influencing a positive risk culture at Aviva. The role will join our team of risk and governance specialists to support the growing and ambitious Personal Lines Insurance Business - with a focus on the Strategic Partnerships and Broker distribution channels. If you care about delivering good customer outcomes, bringing people together to find solutions, and learning new skills then this could be the role for you!

A bit about the job:

The Governance & Assurance (G&A) Business Partner is part of the 'first line of defence' within Aviva's UK General Insurance Business' G&A Team. They will support our Personal Lines colleagues to meet the requirements of our Operational Risk and Control Management Framework - ultimately protecting good customer outcomes, reducing losses and mitigating reputational and regulatory impacts.

You will be responsible for continually developing an effective and efficient risk and control environment, facilitating the risk event management process, and supporting internal governance - which all involve collaboration with specialist colleagues from across the business and strong stakeholder management skills. As part of this role, you will also help teams understand the causes of failures, which will be delivered through root-cause analysis and thematic reviews.

Whilst this role primarily focusses on supporting the Partnerships and Broker business areas, there will also be opportunities to get involved in wider team activities: delivering improvement projects and key strategic initiatives.

Skills and experience we're looking for:

• Strong understanding of Risk Management principles, particularly governance and control requirements, and experience in change management processes.
• Experience working within a regulated environment, ideally with exposure to the insurance industry.
• Strong stakeholder management and influencing skills across multiple teams, specialisms and levels of seniority.
• Problem solving and analytical skills to identify root causes and resolve challenges.
• Experience in identifying and implementing process improvements and efficiencies.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £50,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity: 10% annual salary Actual amount depends on your performance and Aviva's.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer's leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here