Governance and Patient Experience Facilitator

Wye Valley NHS Trust; West Midlands; Sur place; GBP 40 000 - 48 000; Plein temps

Résumé du poste

Wye Valley NHS Trust is seeking a Governance and Patient Experience Facilitator to strengthen divisional governance, policy management and patient experience across the Surgical Division. The role provides expert advice on Policies, SOPs and LocSSIps, and supports incident/risk management, learning and improvement.

The post holder will contribute to governance meetings, provide reports and deliver training on local Policies/SOPs/LocSSIPS, ensuring documentation is current, compliant and

Qualifications

• Experience in a healthcare setting with governance and incident/risk management.
• Ability to develop, review and govern Policies, SOPs and LocSSIps with evidence-based practice.

Responsabilités

• Lead on development, review, implementation and governance of Divisional Policies, SOPs and LocSSIps.
• Provide guidance on policy development and ensure alignment with regulatory requirements.
• Establish and maintain version control for governance documents.
• Prepare reports for divisional governance meetings and support Duty of Candour compliance.

Connaissances

Policy governance

Formation

Nursing/Midwifery/AHP Qualification

Outils

Microsoft Office

Description du poste

Governance and Patient Experience Facilitator

We are seeking an experienced and motivated Nursing/midwifery/AHP professional to join the Surgical Division Governance team. This pivotal role supports the delivery of high-quality, safe and compassionate care by strengthening governance arrangements and ensuring that patient experience, learning and improvement are at the heart of divisional practice. The post holder will work closely with clinical and managerial teams, aligned to our values of Compassion, Accountability, Respect and Excellence.

A key focus of the role is the effective management of Policies, Standard Operating Procedures (SOPs) and Local Safety Standards for Invasive Procedures (LocSSIps) within the Division. You will provide advice, guidance and hands-on support to Directorate and clinical teams on the development, approval and application of Policies, SOPs and LocSSIps, ensuring documents are evidence-based, operationally effective and reflect best practice.

The post holder will also support incident and risk management and wider governance processes, analysing trends from incidents, complaints and other intelligence to identify risks, themes and opportunities for improvement. You will contribute to divisional governance meetings, prepare reports and support processes such as Duty of Candour.

Main duties of the job

The successful applicant will have previous experience working in a healthcare setting with the ability to:

• To lead on the development, review, implementation and governance of Divisional Policies, Standard Operating Procedures (SOPs) and Local Safety Standards for Invasive Procedures (LocSSIps), ensuring compliance with Trust, regulatory and national requirements.
• To provide advice and guidance to Directorates and clinical teams on the development, approval and application of Policies, SOPs and LocSSIps, ensuring documents are evidence-based, operationally effective and reflect best practice.
• To establish and maintain effective systems for the monitoring, review and version control of Divisional Policies, SOPs and LocSSIps, ensuring documentation remains current and fit for purpose.
• To communicate complex, sensitive or contentious information relating to policy compliance, procedural changes or governance requirements to staff at all levels across the Division.
• Prepare reports for divisional and directorate governance meetings
• Support compliance with Duty of Candour, national guidance and regulatory standards
• Deliver training on completing local Policies/SOPs/LocSSIPS to Directorate teams.
• Maintain governance documentation and evidence for internal and external reviews

About us

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Job responsibilities

To view role requirements and role responsibilities in full, please view the Job description and person specification attached to this vacancy in the supporting documents.

Person Specification

Education and Qualifications

• Nursing/Midwifery/AHP Qualification
• Evidence of relevant ongoing professional development at post graduate diploma level or equivalent relevant experience

Skills, Knowledge and Abilities

• Strong interpersonal, communication, negotiating and influencing skills
• Good IT skills including the use of Microsoft Office
• Ability to support staff and managers in the development and implementation of new policies/SOPs/LocSSIps
• Ability to deliver information to large groups of individuals
• Ability to assimilate complex information sufficient to give advice/support
• Ability to communicate effectively in sensitive situations

Experience

• Experience of working in a healthcare setting
• Training and teaching experience
• Knowledge and understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£39,959 to £48,117 a yearPer Annum, Pro Rata