Governance and Patient Experience Facilitator

NHS; Hereford; In loco; GBP 40.000 - 48.000; Part-time

Descrizione del lavoro

Wye Valley NHS Trust in Hereford is seeking a Governance and Patient Experience Facilitator (Band 6) on a part-time basis. The role supports governance, policy management and patient experience improvements within the Surgical Division.

You will lead on SOPs/LocSSIPs, advise clinical teams, manage incident and risk data, and contribute to divisional governance meetings while upholding our values of Compassion, Accountability, Respect and Excellence.

Competenze

• Strong interpersonal and communication skills.
• Experience in healthcare governance or policy.
• Ability to manage complex policy documentation and SOPs.
• Experience in incident and risk management.

Mansioni

• Lead development, review, and governance of divisional Policies, SOPs and LocSSIPs.
• Advise clinical teams on policy development and application.
• Establish systems for monitoring and version control of governance documents.
• Communicate complex information to staff at all levels.
• Prepare reports for governance meetings and support Duty of Candour.

Conoscenze

Interpersonal skills

Communication

Negotiation

Influencing

Formazione

Nursing/Midwifery/AHP qualification

Descrizione del lavoro

Governance and Patient Experience Facilitator

Band 6

Main area Governance and Patient Experience Facilitator Grade Band 6 Contract Permanent Hours Part time - 18.5 hours per week (229-SUR-8397457) Job ref 229-SUR-8397457

Site Lionel Green Town Hereford Salary £39,959 - £48,117 Per Annum, Pro Rata Salary period Yearly Closing 15/11/2026 23:59

Job overview

We are seeking an experienced and motivated Nursing/midwifery/AHP professional to join the Surgical Division Governance team. This pivotal role supports the delivery of high ‑ quality, safe and compassionate care by strengthening governance arrangements and ensuring that patient experience, learning and improvement are at the heart of divisional practice. The post holder will work closely with clinical and managerial teams, aligned to our values of Compassion, Accountability, Respect and Excellence.

A key focus of the role is the effective management of Policies, Standard Operating Procedures (SOPs) and Local Safety Standards for Invasive Procedures (LocSSIPs) within the Division. You will provide advice, guidance and hands ‑ on support to Directorate and clinical teams on the development, approval and application of Policies, SOPs and LocSSIPs, ensuring documents are evidence-based, operationally effective and reflect best practice.

The post holder will also support incident and risk management and wider governance processes, analysing trends from incidents, complaints and other intelligence to identify risks, themes and opportunities for improvement. You will contribute to divisional governance meetings, prepare reports and support processes such as Duty of Candour.

Main duties of the job

The successful applicant will have previous experience working in a healthcare setting with the ability to:

• To lead on the development, review, implementation and governance of Divisional Policies, Standard Operating Procedures (SOPs) and Local Safety Standards for Invasive Procedures (LocSSIPs), ensuring compliance with Trust, regulatory and national requirements.
• To provide advice and guidance to Directorates and clinical teams on the development, approval and application of Policies, SOPs and LocSSIPs, ensuring documents are evidence-based, operationally effective and reflect best practice.
• To establish and maintain effective systems for the monitoring, review and version control of Divisional Policies, SOPs and LocSSIPs, ensuring documentation remains current and fit for purpose.
• To communicate complex, sensitive or contentious information relating to policy compliance, procedural changes or governance requirements to staff at all levels across the Division.
• Prepare reports for divisional and directorate governance meetings
• Support compliance with Duty of Candour, national guidance and regulatory standards
• Deliver training on completing local Policies/SOPs/LocSSIPS to Directorate teams.
• Maintain governance documentation and evidence for internal and external reviews

Working for our organisation

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT , George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust .

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “ The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential. ”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Detailed job description and main responsibilities

To view role requirements and role responsibilities in full, please view the Job description and person specification attached to this vacancy in the supporting documents.

Person specification

Education and Qualifications

• Nursing/Midwifery/AHP Qualification
• Evidence of relevant ongoing professional development at post graduate diploma level or equivalent relevant experience

Skills, Knowledge and Abilities

• Strong interpersonal, communication, negotiating and influencing skills
• Good IT skills including the use of Microsoft Office
• Ability to support staff and managers in the development and implementation of new policies/SOPs/LocSSIPs
• Ability to deliver information to large groups of individuals
• Ability to assimilate complex information sufficient to give advice/support
• Ability to communicate effectively in sensitive situations

Experience

• Experience of working in a healthcare setting
• Training and teaching experience
• Knowledge and understanding of medical terminology

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.