Golf Operations Team Member - Talent Pool

Brocket Hall (UK) Ltd; Hatfield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension Plans

Strong career progression

Staff benefits program

Complimentary use of golf facilities

Job summary

Brocket Hall (UK) Ltd is seeking dedicated Golf Operations Team Members to join our premier golf estate in the Hatfield area. You will help deliver seamless guest experiences across two championship courses, The Melbourne and The Palmerston, and our facilities.

You will assist with tee-time coordination, customer service, golf shop operations, events, and academy activities. A genuine interest in golf and hospitality, plus strong communication, will help you thrive in a collaborative team

Qualifications

• Experience in customer service or golf-related role preferred but not mandatory.
• Genuine interest in golf and hospitality; willing to learn.
• Excellent communication and interpersonal skills.
• Ability to work in a team and independently.
• Flexibility to work weekends and holidays.
• Physically fit and able to perform manual handling.

Responsibilities

• Assist day-to-day operations of the golf course, including coordinating tee times and managing the booking system.
• Provide a welcoming and friendly environment for members and guests, addressing inquiries or concerns promptly.
• Ensure the golf shop is well-stocked and organized, including managing merchandise displays and inventory.
• Support the maintenance of the golf course and practice facilities for top playability and presentation.
• Assist with the operations of member events and tournaments, ensuring a positive experience for participants.
• Work alongside the golf services team to provide a full range of customer support, including bag handling, check-ins, and course guidance.
• Assist in the delivery of a world class golf academy including academy events, coaching sessions and corporate golf days.
• Participate in training sessions to enhance knowledge of the game of golf, product offerings, and service excellence.
• Help maintain cleanliness and organization of all areas within the golf operations, including locker rooms and outside service areas.
• Must be willing to learn and grow; excellent communication and outgoing personality.
• Flexible to work various shifts, including weekends and holidays.

Skills

Customer service

Communication

Teamwork

Hospitality

Organizational skills

Flexibility

Golf knowledge

Job description

Brocket Hall is searching for dedicated Golf Operations Team Members to join our esteemed golf operations team at one of the UK’s premier golf estates. With two championship courses both rated with the UK’s Top 100 parkland golf courses —The Melbourne and The Palmerston—alongside our exceptional facilities, we take pride in providing an outstanding experience for our members and guests. As a Golf Operations Team Member you will be play an integral part in the smooth operation of the golf experience, ensuring that all aspects of the guest journey are seamless and fully enjoyable.

Responsibilities

• Assist in the day-to-day operations of the golf course, including coordinating tee times and managing the booking system.
• Provide a welcoming and friendly environment for members and guests, addressing any inquiries or concerns promptly.
• Ensure the golf shop is well-stocked and organized, including managing merchandise displays and inventory.
• Support the maintenance of the golf course and practice facilities, ensuring the highest standards of playability and presentation.
• Assist with the operations of member events and tournaments, ensuring a positive experience for participants.
• Work alongside the golf services team to provide a full range of customer support, including golf bag handling, check-ins, and course guidance such as 1st tee experience and course marshalling.
• Assist in the delivery of a world class golf academy including academy events, coaching sessions and corporate golf days.
• Participate in training sessions to enhance personal knowledge of the game of golf, product offerings, and service excellence.
• Help maintain cleanliness and organization of all areas within the golf operations, including locker rooms and outside service areas.
• Previous experience in a customer service or golf-related role is preferred but not mandatory.
• A genuine interest in golf and hospitality, with a willingness to learn and grow in the role.
• Excellent communication and interpersonal skills, with a positive and outgoing personality.
• Ability to work as part of a team, as well as independently, to ensure shifts run smoothly.
• Flexibility to work various shifts, including weekends and holidays, as required by the golf operations schedule.
• Strong organizational skills with the ability to manage time effectively and prioritize tasks.
• Basic knowledge of golf etiquette is a plus.
• Must be physically fit and able to perform manual handling tasks as needed.

Benefits

• Pension Plans
• Strong career progression
• Enrolment in Brocket Hall staff benefits program
• Complimentary use of golf facilities