Goldman Sachs Asset & Wealth Management - Strategic Client Services Associate- London

Goldman Sachs; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen in der Finanzbranche sucht einen strategischen Kundenservice-Mitarbeiter, um die Kundenerfahrung zu verbessern und die Prozesse zu optimieren. In dieser spannenden Rolle werden Sie die Verantwortung für die Verwaltung von Kundenereignissen übernehmen, eng mit internen Partnern zusammenarbeiten und sicherstellen, dass alle Anforderungen vor dem Handel erfüllt sind. Sie werden auch aktiv zur Verbesserung der Prozesse und Governance-Initiativen beitragen. Dies ist eine großartige Gelegenheit für jemanden, der in einem dynamischen Umfeld arbeiten möchte und eine Leidenschaft für Kundenservice hat.

Qualifications

• Hochgradig organisiert, zielorientiert und ergebnisorientiert.
• Starke Kommunikationsfähigkeiten zur Vertrauensbildung mit Kunden.

Responsibilities

• Überwachung des Kundenereignispipelines und Koordination mit Stakeholdern.
• Entwicklung von Projektplänen und Verwaltung vertraglicher Verpflichtungen.

Skills

Projektmanagement

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Job description

Goldman Sachs Asset & Wealth Management - Strategic Client Services Associate - London

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Job Description

Goldman Sachs Asset Management (GSAM) delivers innovative investment solutions through a global, multi-product platform that offers clients the advantages of working with a large firm while maintaining the benefits of a boutique.

GSAM is a leading investment management organization globally. The Strategic Client Services (SCS) team works with Portfolio Management, Sales, and internal support to manage our client experience, focusing on onboarding new accounts and managing lifecycle events such as restructures and terminations.

This client-facing role involves building relationships with GSAM clients to project manage account lifecycle events, coordinating across various departments to ensure smooth execution and high-quality service.

The team aims to enhance client experience, streamline processes, and improve controls across the organization.

Key Responsibilities

• Monitor pipeline of client events and coordinate with stakeholders in GSAM Client Business.
• Manage all aspects of client events, working closely with clients and internal partners during account activities.
• Lead internal discussions and serve as escalation point for issues.
• Partner with Sales to manage client expectations and ensure excellent service.
• Develop project plans, set milestones, and manage contractual obligations.
• Coordinate operational setup and ensure all prerequisites are completed before trading.
• Maintain communication across functional areas and escalate issues as needed.
• Obtain necessary sign-offs from senior management.
• Contribute to process improvements and governance initiatives.

Qualifications

• Highly organized, diligent, and results-oriented.
• Excellent judgment, quick learner, with strong problem-solving skills.
• Effective project management skills with a hands-on approach.
• Strong communication skills to build trust with clients and internal teams.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance and Sales