GM, Client Services UK

The Trade Desk, Inc.; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company is seeking a General Manager for Client Services in the UK. This role involves shaping client experiences, driving revenue growth, and leading a high-performing team. The ideal candidate will have extensive experience in client-facing roles and a deep understanding of the digital media landscape. Responsibilities include strategic planning, building relationships, and evolving the Client Services model.

Qualifications

• 15+ years in client-facing roles with significant management experience.
• Deep knowledge of the digital media landscape, experience in programmatic advertising.

Responsibilities

• Lead and scale UK Client Services function, managing teams for outstanding client outcomes.
• Drive revenue growth across existing accounts, meeting or exceeding targets.
• Build and nurture executive-level relationships for long-term success.

Skills

Leadership

Strategic Thinking

Communication

Negotiation

Problem Solving

Job description

General Manager, Client Services – UK
Location: London
Department: Client Services
Reports to: GM, EMEA Client Services

ABOUT THE ROLE
We’re looking for an inspiring, strategic, and operationally strong leader to head up our UK Client Services team at The Trade Desk. As General Manager, Client Services UK, you’ll play a critical role in shaping our client experience, driving revenue growth, and elevating our market position across one of our most dynamic regions. This is an opportunity to lead from the front—motivating a high-performing team, strengthening partnerships, and influencing the evolution of our EMEA strategy.

WHAT YOU'LL BE DOING

• Lead and scale our UK Client Services function, managing Account Management and Trading teams to deliver outstanding client outcomes.

• Drive revenue growth across existing accounts, consistently meeting or exceeding annual targets.

• Play a key role in the EMEA Client Services leadership team, contributing to strategic planning and organisational development.

• Build and nurture executive-level relationships—both internally and with key clients—to ensure alignment, satisfaction, and long-term success.

• Represent The Trade Desk at key industry events, championing our vision and driving forward-thinking industry initiatives.

• Own the client support model and product feedback loop, helping to shape product strategy through insight and client advocacy.

• Guide team structure and resourcing, with a focus on long-term scalability, performance, and career development.

• Foster a culture of growth, feedback, and high performance—developing clear career paths, succession plans, and ensuring top talent retention.

• Partner with cross-functional teams including Product, Marketing, Partnerships, and Business Development to solve challenges, identify opportunities, and drive business efficiency.

• Tackle complex challenges with confidence, resourcefulness, and a mindset for scalable solutions.

• Help evolve our Client Services model—enhancing productivity, sharpening specialisms, and continuously improving how we serve clients.

• Champion and cultivate a strong, values-led team culture in the UK.

ABOUT YOU

• An experienced and dynamic people leader with 15+ years in client-facing roles, including significant management experience.

• Skilled in leading large, high-performing teams with a proven ability to motivate, mentor, and deliver results at scale.

• A long-term thinker who makes strategic decisions with a multi-year horizon.

• Deep knowledge of the digital media landscape; experience in programmatic advertising is highly advantageous.

• Strong relationship builder with the gravitas to work effectively with senior executives, clients, and industry leaders.

• Organised, execution-focused, and comfortable in fast-paced, high-growth environments.

• A natural collaborator who works well cross-functionally and thrives in team-based cultures.

• A commercial and strategic mindset with experience in client services, account development, and revenue growth.

• Ambitious, self-aware, and committed to continuous improvement—for yourself and your team.

• Excellent communicator with strong influencing, negotiation, and problem-solving skills.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and require an accommodation for any part of the application or hiring process, please contact us at [e-mail]

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