GM, Client Services UK

myGwork - LGBTQ+ Business Community; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the LGBTQ+ business community is seeking a General Manager for Client Services in the UK. This role involves leading a high-performing team, driving revenue growth, and shaping client experiences. The ideal candidate will have extensive experience in client management and a strategic mindset, contributing to the overall success of the organization.

Qualifications

• 15+ years in client-facing roles with management experience.
• Proven ability to lead high-performing teams.
• Strong relationship-building skills with senior executives.

Responsibilities

• Lead and scale UK Client Services function.
• Drive revenue growth and meet annual targets.
• Build executive-level relationships with key clients.

Skills

Leadership

Client Management

Strategic Thinking

Relationship Building

Problem Solving

Job description

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This job is with The Trade Desk, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

General Manager, Client Services – UK

Location: London

Department: Client Services

Reports to: GM, EMEA Client Services

About The Role

We’re looking for an inspiring, strategic, and operationally strong leader to head up our UK Client Services team at The Trade Desk. As General Manager, Client Services UK, you’ll play a critical role in shaping our client experience, driving revenue growth, and elevating our market position across one of our most dynamic regions. This is an opportunity to lead from the front—motivating a high-performing team, strengthening partnerships, and influencing the evolution of our EMEA strategy.

What You'll Be Doing

• Lead and scale our UK Client Services function, managing Account Management and Trading teams to deliver outstanding client outcomes.
• Drive revenue growth across existing accounts, consistently meeting or exceeding annual targets.
• Play a key role in the EMEA Client Services leadership team, contributing to strategic planning and organisational development.
• Build and nurture executive-level relationships—both internally and with key clients—to ensure alignment, satisfaction, and long-term success.
• Represent The Trade Desk at key industry events, championing our vision and driving forward-thinking industry initiatives.
• Own the client support model and product feedback loop, helping to shape product strategy through insight and client advocacy.
• Guide team structure and resourcing, with a focus on long-term scalability, performance, and career development.
• Foster a culture of growth, feedback, and high performance—developing clear career paths, succession plans, and ensuring top talent retention.
• Partner with cross-functional teams including Product, Marketing, Partnerships, and Business Development to solve challenges, identify opportunities, and drive business efficiency.
• Tackle complex challenges with confidence, resourcefulness, and a mindset for scalable solutions.
• Help evolve our Client Services model—enhancing productivity, sharpening specialisms, and continuously improving how we serve clients.
• Champion and cultivate a strong, values-led team culture in the UK.
  
  

About You

• An experienced and dynamic people leader with 15+ years in client-facing roles, including significant management experience.
• Skilled in leading large, high-performing teams with a proven ability to motivate, mentor, and deliver results at scale.
• A long-term thinker who makes strategic decisions with a multi-year horizon.
• Deep knowledge of the digital media landscape; experience in programmatic advertising is highly advantageous.
• Strong relationship builder with the gravitas to work effectively with senior executives, clients, and industry leaders.
• Organised, execution-focused, and comfortable in fast-paced, high-growth environments.
• A natural collaborator who works well cross-functionally and thrives in team-based cultures.
• A commercial and strategic mindset with experience in client services, account development, and revenue growth.
• Ambitious, self-aware, and committed to continuous improvement—for yourself and your team.
• Excellent communicator with strong influencing, negotiation, and problem-solving skills.
  
  

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and require an accommodation for any part of the application or hiring process, please contact us at [e-mail]

You can also contact us using the same email address if you have a disability and need assistance to access our Company website.

When contacting us, please provide your contact information and specify the nature of your accessibility issue.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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