Global UX Designer Expert Senior Manager

Boston Consulting Group; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Lead Product Designer to enhance the user experience for its Staffing platforms. This role is pivotal in shaping product strategy, focusing on value creation and alignment with strategic goals. You will engage with cross-functional teams to co-create innovative solutions, advocate for user-centric design, and measure design impact through data-driven insights. Join a dynamic team where your expertise in UX/UI design can make a significant difference in improving efficiency and scalability. If you are innovative and passionate about design, this opportunity is for you!

Qualifications

• 10+ years in product/UX/UI/service design within enterprise environments.
• Expertise in user research and customer experience strategy.

Responsibilities

• Define and drive product experience and strategy for key platforms.
• Conduct user research to inform design decisions and evaluate recommendations.
• Create prototypes and designs, ensuring seamless implementation.

Skills

User Research

Data-informed Design

Customer Experience Strategy

Prototyping

Stakeholder Management

Leadership in Cross-functional Teams

Education

Bachelor’s degree in Product Design

Master’s degree in Product Design

Tools

Figma

Prototyping Tools

Job description

Global UX Designer Expert Senior Manager

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.

We count on your authenticity, exceptional work, and strong integrity. In return, we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world.

This role will support the UX design needs and priorities for the Staffing Squads in the HR/People Portfolio. This team serves BCG’s worldwide consultancy services, including Staffers, Consultants, and MDPs.

The team is responsible for BCG’s internal Staffing platforms, including Team Builder, an AI service that creates optimal case team configurations for our clients. We expect this role to support the UX design needs for our Staffing teams and systems, aiding BCG leadership decision-making, building trust across the business, and improving efficiency and scalability of Staffing and BCG.

What You'll Do

We are seeking a Lead Product Designer to join our UX team to shape the product experience and strategy for digital platforms and tools that serve our Staffing users and stakeholders. This role requires a designer focused on value creation & measurement and alignment with HR/People & BCG's strategic goals, ensuring business impact and scalability.

Key Responsibilities:

• Product Experience & Strategy Development: Define and drive the overall product experience and strategy for key platforms, ensuring alignment with business goals and user needs. Engage with HR/People Product Portfolio Lead, HR/People leadership, cross-functional teams, and domain experts to co-create innovative solutions that drive business value. Advocate for user-centric design principles while balancing the technical and architectural constraints of a global enterprise.
• User Research & Insight-Driven Design: Conduct research to inform design decisions, develop insights, and evaluate design recommendations. Use data-driven methods to measure success and iterate based on evidence and insights.
• Prototyping & Design Execution: Create prototypes and designs, working closely with stakeholders and development teams to ensure seamless implementation. Contribute to design systems for consistency and scalability.
• Measuring Impact & Continuous Improvement: Define metrics to evaluate the effectiveness of designs, iterate based on feedback, and champion best practices, accessibility, and innovation.
• Collaboration & Stakeholder Engagement: Build strong relationships across HR/People and leadership, working collaboratively to drive a holistic product vision and elevate design maturity.

What You'll Bring

Experience: 10+ years in product/UX/UI/service design within enterprise or consultancy environments, with proven ability to scale strategies globally. Expertise in user research, data-informed design, and customer experience strategy. Proficiency in Figma and prototyping tools. Strong stakeholder management skills and experience influencing executive decisions.

Skills: Experience in enterprise-level, B2B, or professional services environments. Familiarity with design systems, accessibility, and inclusive design principles. Leadership in cross-functional teams.

Personal Attributes: Innovative, self-motivated, outcome-driven, empathetic, pragmatic, adaptable, and able to navigate ambiguity. Strong communicator and visual storyteller.

Qualifications

Bachelor’s degree in Product Design, Service Design, or equivalent; Master’s preferred.

If you are a product designer focused on measurable value creation and strategic alignment, we’d love to hear from you! Boston Consulting Group is an Equal Opportunity Employer.