Global Technical Support Engineer — Remote & Travel

Search-Select LTD

Douglas

Hybrid

GBP 45,000 - 70,000

Full time

2 days ago

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Job summary

Search-Select LTD is seeking a Technical Support Engineer to join our team. This hands-on role combines remote technical support, proactive maintenance and complex troubleshooting with travel to vessels for installations and maintenance. You will work closely with customers, colleagues and suppliers to ensure onboard technology performs at its best.

If you are technically curious, customer-focused and enjoy solving problems, this could be the role for you.

Qualifications

Relevant technical qualification, professional certification or equivalent practical experience in IT and networking.

Responsibilities

Provide professional remote and onsite technical support by telephone, email and other approved communication channels.
Diagnose and resolve technical incidents efficiently, escalating complex or unresolved matters to Senior Technical Support Engineers or the CTO when appropriate.
Manage assigned support tickets in accordance with ticket-handling procedures.
Complete scheduled monthly vessel-support and proactive-maintenance tasks.
Configure, install, maintain and troubleshoot IT, networking, communications and satellite equipment, peripherals and software.
Maintain clear and accurate technical documentation, infrastructure records and reports.
Travel internationally to vessels to undertake installations, refits, new-build projects, routine maintenance and fault resolution.
Take ownership of assigned projects, including planning, preparation, customer communication, implementation, documentation and completion.
Ensure vessel work is completed safely, professionally and to the required technical standard.
Provide clear progress updates to clients and management, promptly identifying risks, delays or matters requiring escalation.
Support the installation, administration and maintenance of all on board satellite communication systems.
Liaise with suppliers and the Accounts Department regarding satellite communication services and associated administration.
Arrange the purchase of approved hardware, software and peripherals in liaison with the Sales and Accounts Departments.
Provide technical advice to the Sales team to support quotations, proposals and customer solutions.
Undertake any other reasonable duties consistent with the role.