Global Systems Dev Manager - Automation & 24/7 Ops

Amazon; Greater London; On-site; GBP 120,000 - 160,000; Full time

Job summary

Amazon seeks a Systems Development Manager for AWS Managed Operations in London. You will lead a global support engineering team, guiding it from reactive troubleshooting to proactive automation and engineering excellence, with a focus on incident management at scale and permanent code fixes.

You will champion automation, define follow-the-sun operations, and collaborate with engineering groups to align on long-term strategy, SLAs, and customer impact.

Qualifications

• Experience leading system or software development teams.
• Hands-on experience in systems engineering, networking, storage and operating systems.
• Experience with automation, monitoring, deployment or development.
• Experience in distributed system management.

Responsibilities

• Lead and develop a global support engineering team through mentoring and strategic projects.
• Drive incident management and root cause analysis at scale.
• Establish and optimize follow-the-sun operations by coordinating cross-regional coverage.
• Build process automation and engineering discipline with measurable SLAs and metrics.
• Partner with AWS stakeholders to define team vision and long-term strategy.

Skills

Systems management

Leading teams

Automation/monitoring

Networking & storage

Distributed systems

Education

Bachelor's degree in Engineering/CS/IS or related field

Job description

Amazon seeks a Systems Development Manager for AWS Managed Operations in London. You will lead a global support engineering team, guiding it from reactive troubleshooting to proactive automation and engineering excellence, with a focus on incident management at scale and permanent code fixes.

You will champion automation, define follow-the-sun operations, and collaborate with engineering groups to align on long-term strategy, SLAs, and customer impact.